Ford of Port Richey

Ricky was super helpful and listened to all of our concerns. They all worked with us to make sure we were comfortable with the outcome! concerns. They all worked with us to make sure we were comfortable with the outcome! More

AB was great ro work with. He and the staff made every effort to make the deal work, and they all stayed late to get it done. They were all very helpful and friendly. Highly recommended. effort to make the deal work, and they all stayed late to get it done. They were all very helpful and friendly. Highly recommended. More

The purchase process was fairly smooth. My salesman , Nate did a good job working by from a distance. My complaints center around two issues. I was told the vehicle was smoke free. It was not. I have a p Nate did a good job working by from a distance. My complaints center around two issues. I was told the vehicle was smoke free. It was not. I have a plan in place to mitigate that but I did ask for verification prior to driving 3+ hours. The detail job for delivery was not very good. There was still sand in the cargo area and the second row seats and door panels were not well cleaned. More

Honestly I have no words to describe the level of frustration this vehicle and the lack of customer service I have to resolve this issue . Since I bought this truck back in July it’s been a task to t frustration this vehicle and the lack of customer service I have to resolve this issue . Since I bought this truck back in July it’s been a task to try to make sense to the dealership that this truck was sold to me with issues. Since the beginning of the first service to the radiator and then the water pump the tick sound on idle was addressed to the service advisors on shifts and to the service manager to no avail. It’s frustrating that on a truck with less than a thousand miles on my ownership and been a gas engine everywhere they ask me if is diesel from the sound of the motor. The truck don’t have any check engine lights or misfires at all . But when I bought it it was a hot day in the first week of July and the seller test drive the truck with the a/c full blast all the time and I didn’t notice this noice and because is my first Ford truck I didn’t scrutinize anything strange with it . Until the radiator leak was repaired that when I received the truck at the dealership and listening to another truck similar I notice this annoying sound . I present the service bulletins issues for this truck and at the service drop off I was told that there was no recalls to be made to the truck ( but they not bother to show me if the recalls have been made before) . So I continue with this issue of a diesel sound truck when is gas. I trade a 2007 Honda Ridgeline with no issues and I really regret letting that truck go for this one . I only want the dealer to make it right with a truck that wasn’t ready to be sold the way it is and not to truck buyers that because it have no check engine lights or misfires that everything is ok with it . More

I love the phone app I just log in make an appointment that works for me and I’m done. All I do is show up and my truck is taken away and brought back clean. that works for me and I’m done. All I do is show up and my truck is taken away and brought back clean. More

Discovered a nail in my tire late afternoon. John told me to bring my truck in right away without hesitation. In conversation, I mentioned I was planning to make an appointment next week for an oil change. H to bring my truck in right away without hesitation. In conversation, I mentioned I was planning to make an appointment next week for an oil change. He said he could save me a trip and had the oil changed along with replacing the tire change. Great late day emergency service. Who does that any more? Thanks so much. More

I have bought 5 escapes from this dealership and all the service was done by them. I hope that the management of this company realize how good these 2 people are. They are what customer service really service was done by them. I hope that the management of this company realize how good these 2 people are. They are what customer service really is More

Adrianna is super-efficient...We enjoyed working with her...Everyone we met was super nice...We love our new 2020 Ford Escape and its beautiful color dark Persian Green...Toni helped setup our Blue Tooth her...Everyone we met was super nice...We love our new 2020 Ford Escape and its beautiful color dark Persian Green...Toni helped setup our Blue Tooth. More

Steve was awesome! My Explorer was taken back as soon as I got there. I was having an oil changed and they even found a nail in my tire and were able to patch it. The service department was very busy that I got there. I was having an oil changed and they even found a nail in my tire and were able to patch it. The service department was very busy that day however, I was finished pretty quickly. I'll definitely be back! More

Was my first time purchasing a vehicle. I was nervous but Patricia was alot of help with everything made the experience great . Everything went very smoothly. Thank you Patricia was alot of help with everything made the experience great . Everything went very smoothly. Thank you More