Ford of Port Richey - Service Center

Overcharged for a repair I didn’t even need, said my car was “good to go” still had same problems..didn’t offer to rectify the situation, will never go back. was “good to go” still had same problems..didn’t offer to rectify the situation, will never go back. More

Steve was awesome! My Explorer was taken back as soon as I got there. I was having an oil changed and they even found a nail in my tire and were able to patch it. The service department was very busy that I got there. I was having an oil changed and they even found a nail in my tire and were able to patch it. The service department was very busy that day however, I was finished pretty quickly. I'll definitely be back! More

I was extremely satisfied with the level of service and customer service especially by the service manger that I dealt with. Service was thorough and I was put on the schedule right away even without prior customer service especially by the service manger that I dealt with. Service was thorough and I was put on the schedule right away even without prior appointment. More

thank you for having such a nice professional Service Advisor Steve Wollak working there, he made my visit worth coming to the dealer ship, how ever the quality of the vehicle is worthless I wish a highe Advisor Steve Wollak working there, he made my visit worth coming to the dealer ship, how ever the quality of the vehicle is worthless I wish a higher up from Ford would have called me about my piece of crap Ford truck, I should have listened to my group of friends and bought a Chevy More

Steve is always amazing had me in and out on a recall recommend we change out my low tread tires with the current sale they had going on never a complaint when dealing with Steve in service recommend we change out my low tread tires with the current sale they had going on never a complaint when dealing with Steve in service More

STEVE always takes care of my truck as if it were his own. He is the only person that i would allow to service my truck. own. He is the only person that i would allow to service my truck. More

Frank was waiting, I gave him my keys and he headed to the car. It took about the time I expected. Frank was friendly and efficient. the car. It took about the time I expected. Frank was friendly and efficient. More

I was very pleased with our recent service at Ford of Port Richey. Steve Wollack estimated the time it would take to service our car, and he was right on!!! Port Richey. Steve Wollack estimated the time it would take to service our car, and he was right on!!! More

I’m here again to address a situation that since I bought this truck back in July and 5 days later start to have issues. This truck was sold by the Ford dealer and on their selling paperwork states that it w this truck back in July and 5 days later start to have issues. This truck was sold by the Ford dealer and on their selling paperwork states that it was inspected and certified that it was a NO Issues vehicle. In less than 500 miles to the truck the radiator breaks and 2 days later the water pump failed too. Both were replaced by Port Richey Ford due to the timeframe of this vehicle sell and use . Since the radiator was fix I mentioned to the service advisor (Frank Johnson ) that the truck had a tic sound that for my knowledge was not normal. They repair the truck radiator on the first visit and on the second the water pump and on both occasions I repeat to mention the ticking sound on idle but nothing was mention of an existing problem or future one. I haven’t use this truck as much and I decide to to continue research an compare to another’s F-150 with the same configuration and a Ford mechanic diagnosed it is the chain either stretch or the cam phasers. Something that on the first repair of the radiator I also print a service bulletin about the symptoms and noises that are the same of my truck. I place my trust on Ford trading a truck that I didn’t had any issues for 7 year to buy this one that is 10 years more newer that my last. This is unacceptable and it need to be address responsibly. I have the repair record that in every one I state about the noise on idle and in both the dealer look the other way . What are they going to do to make this right and if a vehicle is on sale at least tell the buyer that the vehicle have issues and mark it below price both the other way . More

Great team. Competent efficient and professional. Good experience start to finish. Will return to this dealership for service every time I need help. Toni was awesome. And thanks to Chuck, the mechanic wh experience start to finish. Will return to this dealership for service every time I need help. Toni was awesome. And thanks to Chuck, the mechanic who is top notch talent. More