Performance Ford
West Covina, CA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 24 reviews
On Monday March 4th, 2024. My vehicle was towed into Performance Ford-Weat Covina. Battery held no charge. Vehicle was diagnosed not once but twice. They couldn’t find the prob My vehicle was towed into Performance Ford-Weat Covina. Battery held no charge. Vehicle was diagnosed not once but twice. They couldn’t find the problem til the second diagnosis. Coming up with an after market part installed. I have had my vehicle serviced with Performance Ford and yes they did install a rear view camera only part ever changed in my vehicle. I went in on March 7th to pick up my vehicle and was handed paper work when I asked Carlos the service manager what was done to my vehicle he had a problem with telling me what was done to my vehicle. He stated it’s in the paper work. At the end of the day my Low Jack was removed without my permission. I have called to speak to the general manager and left messages and still no call back. My advice to others stay away from this place but else where. They will charge you for service that fall under warranty and break into your vehicle well having work done. More
Carlos and his staff in service are top notch people. Once you purchase your truck, you rarely interact with anyone from sales, rather always with the service staff. Carlos and his staff represent your d Once you purchase your truck, you rarely interact with anyone from sales, rather always with the service staff. Carlos and his staff represent your dealership in a positive and professional manner. More
My experience with Performance Ford dealership was incredibly disappointing. They slyly added $1000 for a LoJack, promised it for free, but it was never installed, and I had to pay for the subscriptio incredibly disappointing. They slyly added $1000 for a LoJack, promised it for free, but it was never installed, and I had to pay for the subscription bill. To make matters worse, my EV car was missing the promised charging cable. Despite the sales manager's assurances, it's now delayed by an extra 2 weeks. Reviews from others suggest a consistent pattern of deception. Don't trust a single word from this dealership. Even the owner's standard response for these reviews does nothing to address the fact that their sales team thrives on dishonesty, driven solely by a desire for more commission. My advice: steer clear of Performance Ford dealership at all costs. I'm escalating this issue to Ford HQ and noting their absence from the BBB. More
We are a local Concrete Construction Company with a small fleet of Ford Trucks and cars. Our trucks are always out of a project but we needed to get one in for a minor recall issue. Due to the weather, it wa fleet of Ford Trucks and cars. Our trucks are always out of a project but we needed to get one in for a minor recall issue. Due to the weather, it was a perfect day to get it in to get this recall resolved yesterday. I called and took a chance asking if they could possibly squeeze us in. They said to bring it right down and the girls in the service department called to the guys to come and get it and get it done so we wouldn't have to wait too long. What a great experience!! The DMV tags were days from being due but I couldn't get the registration without that recall being addressed. It all worked out so well. A big shout out to Fiona Doran in the Service Department. She knows her stuff and understands the needs of the customer. We can't thank her enough for making that happen yesterday. More
Dealership was fine, no complaints. Salesperson answered my questions, dealership was well presented and had the car I was seeking. Salesperson answered my questions, dealership was well presented and had the car I was seeking. More
I don't understand the past reviews. ...I have been dealing with West Covina Performance Ford for years and have never had a bad experience. Manny Hernandez is the most knowledgeable and ...I have been dealing with West Covina Performance Ford for years and have never had a bad experience. Manny Hernandez is the most knowledgeable and helpful salesman I've ever dealt with and as a new contact Fiona Doran is service is spectacular. I had an unexpected leak in my rear axle of my truck this week and she got my truck in and out in a single day!!!!!!!!! At a dealer!!!!! She kept her word on the time frame and kept me informed. This was so important because I am leaving this week to go on vacation and needed my truck in tip top condition. She saved my trip!!!!!! I highly recommend this dealer and Service department!!!! Manny and Fiona ROCK!!!!!!! More
Worst dealer I have ever dealt with. Not only do they promise things they won't keep. They ignore calls or say will give you a call back and do that over and over Not only do they promise things they won't keep. They ignore calls or say will give you a call back and do that over and over More
I do not have the vocabulary to express how bad the service department at this dealership treats their customers. I have taken several vehicles in for different types of service and on each and every service department at this dealership treats their customers. I have taken several vehicles in for different types of service and on each and every occasion they have waaaay overpromised and underdelivered. There is zero communication and promises are seldom kept. On my truck it took 5 days to change light bulbs in the dash. The had to get them from the factory. I checked. NAPA had them in stock locally. Made and appt for my Focus to have recall work done. Had to order a part and would call me back. That was two years ago. They've never called me back. Took it in for warranty work on the transmission. Each night for 3 days, I called for status. "It will be ready tomorrow." This is the 3rd day and it's not ready yet. They've never once called me to tell me the status. I have to call them. This is a badly run service department. Even though it is really inconvenient for me, this is at the last time I go to this dealership. I will travel the extra miles necessary to try a different dealer. More
I purchased a Mustang Mach E online. When the vehicle arrived, I was told I would not be able to take ownership of the vehicle.without paying the $20k dealer adjustment plus an addition When the vehicle arrived, I was told I would not be able to take ownership of the vehicle.without paying the $20k dealer adjustment plus an additional $4,585 in dealer added items, which brought the total purchase price to $69,580 pre-tax. When I questioned the process, the Sales Manager (M.S.) told me that the dealership was under no obligation to sell me the car and that even though I made a deposit which Performance Ford cashed, that they did not have to honor the price and would not sell me the vehicle unless I agreed to his conditions. Long story short, after 3 hours, the $20k market adjustment was removed and we agreed to a reduced price on dealer added items which I did not want but after waiting for the car 7 months, I agreed to pay. I've purchased a new car every 3 years and needless to say, i will never purchase from Performance Ford ever again. The $3k you made cost you 3 future new car sales that i will be purchasing for my children. More