Shottenkirk Fort Bend Kia

We were in and out in no time at all. Mr. Jerry Garcia took care of us and even educated us about the services our car will need in the near future. No pressure to do it at all. Went to t Mr. Jerry Garcia took care of us and even educated us about the services our car will need in the near future. No pressure to do it at all. Went to the showroom while our car was being serviced, and we were entertained even though they knew we weren’t looking to buy. Looked at the EV9, and was even offered a test drive. Great experience today. More

Service is quick, efficient. Staff addresses all concerns. Waiting area is clean and comfortable. Best service I’ve had at a car dealership. Staff addresses all concerns. Waiting area is clean and comfortable. Best service I’ve had at a car dealership. More

The service was great and very helpful and very nice and the wait was very comfortable the wait was very comfortable More

Great ppl and easy to work with they go above and beyond to help customers to help customers More

Service department is top notch. No high pressure up selling. I would definitely recommend this dealership No high pressure up selling. I would definitely recommend this dealership More

My service writer was outstanding. Great communication and attention to detail. Just great from the beginning to the end. Will come back for future services. Great communication and attention to detail. Just great from the beginning to the end. Will come back for future services. More

First rate experience. When we encountered a small issue, the service director, Danny, took charge and provided outstanding support and results. When we encountered a small issue, the service director, Danny, took charge and provided outstanding support and results. More

The owner of this dealership has elimated the rewards system and has implemented a 3% fee when paving for a card. But who carries around $300 in cash and take the risk of being robbed? When was the las system and has implemented a 3% fee when paving for a card. But who carries around $300 in cash and take the risk of being robbed? When was the last time you were asked to write a check. Having worked in bankibg, I know that if a customer is keeping suffient money in a bank that some fees are waived. So this amounts to being greedy, especially when a dealership does not offer loaner vehicles More

Employees always professional and courteous. Always explains things I don't understand. I had one concern. He forgot to give me a copy of the Sunbit agreement I signed but I did receive one by Always explains things I don't understand. I had one concern. He forgot to give me a copy of the Sunbit agreement I signed but I did receive one by email. More

Terrible Customer Service Miguel Castellon. I had an appointment at 9;15 and I went at 8:30 and left at 9:45 without any service done. when talked to Miguel I found him not professional and n I had an appointment at 9;15 and I went at 8:30 and left at 9:45 without any service done. when talked to Miguel I found him not professional and not easy to talk to or get information nor did he organize any appointments right to avoid car crowds or wasting customer time. he is missing customer service etiquette and is not professional enough to represent Fortbend KIA . I am very disappointed and I told him in front of the staff that I would keep reporting him everywhere until we have the right people back to continue using the same facility More