Fort Collins Dodge Chrysler Jeep

Unprofessional and dishonest! Made an appointment with the service department for factory recall. They failed to have the parts on hand even though the appointment was made 2 wee Made an appointment with the service department for factory recall. They failed to have the parts on hand even though the appointment was made 2 weeks in advance. I use my truck for work and for me take a day off is a big deal, as I am out a days pay. The service departments lack of communication with this issue cost me a days work. Also, they didn’t have any idea when they may have the parts available. It was no secret why I was coming. And the service manager told me he didn’t know what issue I was their for. That was a lie as appointment was made with my vin number for THEIR factory recall! He knew exactly why I was coming, what parts are required, and the time it takes yo do the job. That is set forth by RAM. It was no secret why I was there and when asked if he could keep my truck for a few days while parts came in I left. Ask lots of questions of you use these guys. They lie and are unprofessional. More

Quick appointment and personable staff. My problem was operator error! What else can I say? My problem was operator error! What else can I say? More

John was a great salesman very friendly kind and courteous could’ve done a better job Fort Collins chip jeep is great courteous could’ve done a better job Fort Collins chip jeep is great More

They talk to you if they see any problem in your car, very friendly employees very friendly employees More

I had my 2019 Ram 1500 in to do some recalls that needed to be completed and to see if they would fix a broken exhaust manifold bolt under warranty since it should be covered. After about 3 hours I received to be completed and to see if they would fix a broken exhaust manifold bolt under warranty since it should be covered. After about 3 hours I received a call from from Jim the service advisor that the factory warranty on the truck was voided and that they wouldn’t be able to cover the broken bolt. They would charge me over $700 to do the job. I told him that I would like to call around to see about getting price quotes from other shops(like a normal person should). About an hour later he called back again saying that since the Warranty wasn’t going to cover the work, to my surprise I’d be charged a $160 diagnostic fee for looking at the truck. I told him that I had already diagnosed the truck and knew what it needed and that’s why I put it on the service request, I just needed to know of warranty would cover it. After getting TALKED OVER by the service advisor and told that I should’ve known about the warranty, I was required to pay the fee. After further back and forth he said he could cut the fee in half which is still $82 out of my pocket for something I already advised them of the issue. My wife spoke with Jim and stated that the warranty inquiry should’ve been ran prior to any work being done. Also I never agreed to a diagnostic test when I brought in the vehicle and I should’ve been made aware prior to any charging was done. When I went to pick up the truck I didn’t see it out on the service lot like all the rest to the finished vehicles so AFTER I paid them, Jim had a young guy go run to go bring the truck around to me. I’m overwhelmingly frustrated with the lack of professionalism and the way that I was treated and ultimately charged for a service I didn’t agree to. More

Custom ordered a Promaster van. Charles was very professional and walked me through all the various packages and options to get me exactly what I needed. Very pleased! Charles was very professional and walked me through all the various packages and options to get me exactly what I needed. Very pleased! More

Enjoyed Bruce as a car salesman! Not high pressure and very informative! would definitely recommend him! Not high pressure and very informative! would definitely recommend him! More

Very friendly and NON pushy. A very pleasant experience. Andrew was very knowledgeable and answered all questions. A very pleasant experience. Andrew was very knowledgeable and answered all questions. More

Very helpful with both sales and service. Have bought several vehicles from them since 2008. Have bought several vehicles from them since 2008. More