I purchased a 2017 Audi A6 on Dec. 1, 2018 from Audi Fort Worth (AFW). On Jan. 10 I emailed the salesperson inquiring about the license plates. She stated she or someone else would contact me when they were in. During the sale both the salesperson and sales manager repeatedly stated a recall issue (airbag sensor) was repaired and the car was ready for sale. AFW also promised to provide and install a front license plate bracket when the license plates came in.
On Jan. 23 I was notified by AFW they needed a current inspection to complete the vehicle registration. They waited seven weeks to inform me of the inspection issue, with one week remaining before the temporary tags expire. A current inspection should have been done prior to the sale, and AFW charged me an inspection fee on the bill of sale. I had to have the car inspected myself and send them the inspection report (AFW did reimburse the fee). However, when I contacted the salesperson about the AFW’s delay in getting the license plates and the expired inspection, she replied it was not her job.
On Jan. 24 I informed AFW the recall issue remained outstanding. When I told the salesperson by email a VIN search of both the Audi USA and NHTSA website indicated the recall was not repaired, the salesperson still insisted it was taken care of, despite documentation stating otherwise.
On Jan. 30, the day the temp tags were to expire, I called on the status of the license plates and asked about the front license plate bracket. The salesperson claimed she didn’t know what I was talking about, “forgetting” our previous discussions. She handed my call to a manger, Chris. Chris offered to send a loaner car to me and they would take care of the recall and the license plate bracket. I thought that was a reasonable resolution. He took my phone number and said he would call back with the arrangements. I didn’t hear back from him.
There are other Audi dealerships in the DFW area; avoid Audi Fort Worth!