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Fox Ford of Chicago

Chicago, IL

4.8
900 Reviews

2501 North Elston Avenue

Chicago, IL

60647

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Showing 900 reviews

April 21, 2024

At Ford you get professional, courteous, and timely service. You can tell Ford trains and has high customer service standards. More

by Chgo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monique Lopez
April 13, 2024

Prompt service and was done as promised on time. I have been using this dealership for all the routine maintenance for over 6 years now and will be coming back. More

by Gabby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey
Apr 15, 2024 -

Fox Ford of Chicago responded

Gabby, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

April 04, 2024

Thanks to everyone at fox ford. They really gave an offer I expected to receive. David tried all that he could and his manager was gracious enough to give me a deal I was content wi More

by JoseM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David v.
Apr 05, 2024 -

Fox Ford of Chicago responded

Thank you so much for taking the time to provide such great feedback, Jose. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it’s encouraging to know David was able to show you our dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

April 04, 2024

Outstanding service…Oscar was fantastic…the entire experience was excellent…very easy from beginning to end More

by jeffpeterson34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Canizales
Apr 05, 2024 -

Fox Ford of Chicago responded

Congratulations on your new vehicle, Jeff. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Oscar was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

April 03, 2024

Every aspect of my car-leasing experience was top notch. From the start, Jason and Maya were straight forward. They were honest about pricing, fair in trade-in value, and got me a great deal. In my life, ge More

by heygalsal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maya
Apr 04, 2024 -

Fox Ford of Chicago responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Jason and Maya were able to meet your needs. At Fox Ford Lincoln, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

March 25, 2024

Great service and great communication by Boris. I was always made aware about the status of my vehicle. Pleasantly surprised that all the recalls were completed More

by MB312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Boris
Mar 26, 2024 -

Fox Ford of Chicago responded

We appreciate you for letting others know about your experience working with Boris! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

March 25, 2024

I was in for service the previous week, requested that a tire be inspected for a leak. The next day the pressure gauge indicated low pressure. I texted Nick who advised that I should return to have the gaug More

by kozaks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Mar 26, 2024 -

Fox Ford of Chicago responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

March 23, 2024

My last couple visits have been quick and efficient. I have seen a great improvement in customer service over the course of the last twelve months. More

by Daniel Sheill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias
Mar 25, 2024 -

Fox Ford of Chicago responded

Thank you for the kind words, Daniel. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fox Ford Lincoln, we value our customers and we look forward to seeing you down the road. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

March 22, 2024

This has been my second time getting my Lincoln serviced here and both times have been more than smooth. Great staffing, timely work and great work. I felt quite welcomed, relaxed, treated with the highes More

by Sir Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Coleman
Mar 25, 2024 -

Fox Ford of Chicago responded

It’s great to know that Antonio provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

March 21, 2024

The service is entirely dependent on which employee is helping you. My first experience was bad and I had to speak to a manager and go back for further service. But working with the manager was a great ex More

by irishoshi
Recommend Dealer
No
Employees Worked With
Boris (bad), Steve (good), Monique (good)
Mar 25, 2024 -

Fox Ford of Chicago responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

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