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Fox Marquette

Marquette, MI

3.9
3 Lifetime Reviews Review Dealership

3815 US Highway 41 W

Marquette, MI

49855

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3 Reviews of Fox Marquette

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September 08, 2019

"I have yet to have a good service experience"

- Marquette Local

I purchased a car brand new from Fox and the purchasing experience was fantastic, that is where the good experience ended. Within the first 200 miles my brand new car had two solenoid issues back to back. Both times they didn't offer me a loaner car despite taking 3+ days to get my brand new car fixed, the second time I asked for a loaner car and the service adviser just shrugged and told me he didn't have any loaners available. Luckily I had family who knew someone in management who they complained to and he managed to find me something to drive even though it was a fresh trade-in that hadn't even been cleaned yet. Next came multiple regular service appointments as I had purchased a service contract along with the car. Every single time I had regular service I set an appointment ahead of time for early to mid morning and dropped my car off first thing when they opened. Every single time I went back mid to late afternoon and they told me they hadn't had a chance to work on it and were just starting, this of course meant I spent 45+ minutes in the waiting room despite the fact that my car was supposed to be worked on hours before I even arrived. All of this could be written off as them just being far too busy with bad time management but my last experience was the one that sealed the deal. At around 20,000 miles my car ended up needing the rear brake pads and rotors replaced. This is a known issue with Subarus manufactured around the time of mine as the brakes would regularly get stuck and wear down the rotors prematurely. They tried to charge me full price to replace the pads and rotors. I had to talk with the service adviser multiple times on the phone before they eventually "found" a Subaru service program for this known issue where the entire repair could be performed for a $100 deductible. How does a licensed Service center not know about this common issue and the replacement program offered by Subaru? With Fox being the only licensed Subaru service center in the area I honestly will never buy another Subaru. I don't feel any faith in the brand when I can't get it reliably serviced.

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Recommend Dealer
No
Employees Worked With
Jason Hendrickson
Sep 10, 2019 -

Fox Marquette responded

We appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Randy Norton, GM, rnorton@foxmotors.com, (906) 629-6630

July 31, 2019

"Treated like a high roller"

- elsievo

David and others treated me like I was buying a $60,000 new car rather than the $6,000 used car I was actually purchasing. Took care of all my needs, tolerated my questions in a very courteous fashion. I would highly recommend Fox of Marquette/Negaunee to any of my friends. (They treated my daughter very well when she bought her Forester.

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Recommend Dealer
Yes
Employees Worked With
David Trawick
Jul 31, 2019 -

Fox Marquette responded

We are so glad we could take care of all of your needs at Fox Marquette. Thank you for giving this feedback; we will be sure to share it with the team! All the best, Randy Norton, GM, rnorton@foxmotors.com, (906) 629-6630

July 17, 2019

"Very Happy With My Subaru Purchase AND Fox Marquette"

- dianel

I was searching for a smaller vehicle and I wanted a Subaru. I called and spoke to Ryan. I had found lately that few salesmen actually followed through and called back when they found something I might like. Ryan did call back. Ryan went above and beyond and found me the car in the color I wanted. Ryan made arrangements for the car to be brought from another State to Fox and let me check it out. I fell in love with the car :). I also had an amazing experience with the Finance Department. I worked with David and he was amazing I was able, thanks to David, to get an amazing interest rate, keep my car payment in the range I needed AND I was able to get the extended warranty, and heated seats I wanted installed. Everyone at Fox Marquette was pleasant and willing to work with me. I highly recommend if you are interested in purchasing a vehicle that you go see Ryan and for financing ask for David. You won't regret it!

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Recommend Dealer
Yes
Employees Worked With
Ryan and David
Jul 17, 2019 -

Fox Marquette responded

Dianel, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Ryan and David went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Thanks again, Randy Norton, GM, rnorton@foxmotors.com, (906) 629-6630

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