Fox Volkswagen of Rochester Hills

Great Experience! This is my third VW and my second lease with Fox, the sales and service staff are great. I have recommended them and I will definitely use them again This is my third VW and my second lease with Fox, the sales and service staff are great. I have recommended them and I will definitely use them again in the future. Alex was on top of the process and provided excellent customer service and follow-up. More

Very happy with the whole process This is my second lease with Fox Volkswagen of Rochester Hills, and the whole process was very easy, Alex provided and excellent service and was respo This is my second lease with Fox Volkswagen of Rochester Hills, and the whole process was very easy, Alex provided and excellent service and was responsive and very helpful. More

Honest and easy to deal with. Although the dealership is 45 minutes from my house, and not the closest VW dealer, Alex was responsive and helpful and made it easy for me to buy the Although the dealership is 45 minutes from my house, and not the closest VW dealer, Alex was responsive and helpful and made it easy for me to buy the right vehicle. More

Trustworthy, friendly, and reliable service The friendly and welcoming service team at Fox Volkswagen of Rochester Hills makes it as delightful as possible to have your car repaired. I won't go The friendly and welcoming service team at Fox Volkswagen of Rochester Hills makes it as delightful as possible to have your car repaired. I won't go so far as to say I want my car to break down, but on the rare occasion it has, I always feel confident I am in good hands when I take my car here. On the seven plus occasions I have visited, I have been highly satisfied. The comfortable waiting area, delightful smiles, and kept promises make Fox a five star experience. More

Awesome service all around!! As a female, I dread going to get repairs done on my car. I found this to be exactly the opposite for my experience at Fox. Bernie Buchta the servic As a female, I dread going to get repairs done on my car. I found this to be exactly the opposite for my experience at Fox. Bernie Buchta the service consultant that I spoke with was knowledgeable and insured me that I would be taken care of. I sat in the waiting area and an hour later Bernie came to speak to me to let me know what the problem was with my car. It was a simple fix and the cost was minimal and never did Bernie once try to talk to me into other things that typically are up sales for most dealerships. If you need service on your car, I highly recommend that you go to Fox and request Bernie Buchta. He was a kind young man who I was confident knew exactly what he was talking about. He knows about cars and explained in detail to me what had been done to my car so that I understood. Thank you Bernie Buchta for your professional service you gave me!! More

Outstanding customer service This was my first visit at fox vw dealership. I did go there after a horrific experience at another vw dealership. As soon as I met and talk to Bernar This was my first visit at fox vw dealership. I did go there after a horrific experience at another vw dealership. As soon as I met and talk to Bernard Buchta I knew the service would be quite different than the previous dealership. Well spoken and mannerred Bernard took time to listen to my problem and explained what they can do to fix it. Left my car for service with a peace of mind that I will not be lied to or mislead. Two hours later the mechanics had already determined the problem and Bernard was on the phone with me to discuss further plan of action . I was impressed. Just a bad sensor!? No need for new transmission , no no problem found! Bernard brought my trust in honesty back, and earned a loyal customer to fox dealership. I will buy and service my cars at fox dealership with no doubt in the future and without a fear that I am being lied to. Thank you Bernard, thank you everyone that works at fox vw of Rochester. More