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Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

Janesville, WI

4.5
903 Reviews

903 Reviews of Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville - Service Center

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January 15, 2024

Been in twice for the same problem that so far has cost me $3000. And the issue/s still exists after 3O miles driven so I need to cone in a third time More

by mark_stanhope
Recommend Dealer
No
Employees Worked With
Patrick and don't know the tech
Jan 15, 2024 -

mark_stanhope responded

Either 1 of two things are happening. 1.) your service team is completely incompetent or,2 your running a scam by half way fixing things to get it out the door knowing that I’ll be coming back so you can blame the problem on something else that will keep me having to spend money

January 15, 2024

Smooth, quick, professional Processed quickly. Service team was pleasant/courteous. Service time was short. Thanks for the car wash. More

by CJSLUSAR
Recommend Dealer
Yes
Employees Worked With
Service Dept- Hannah
Jan 16, 2024 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Hi there, it is great to hear everything was done quickly and to your satisfaction! We're looking forward to your next visit with us!

January 15, 2024

The entire experience was friendly, informative, and enjoyable from the customer perspective. The entire experience was friendly, informative, and enjoyable from the customer perspective. I would recomm More

by Chris
Recommend Dealer
Yes
Employees Worked With
Bob Phillips
Jan 16, 2024 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Hello Chris, we're happy to hear you had such a positive experience with our team! Thanks again for the recommendation, and have an amazing day!

January 15, 2024

Had to reschedule a fix with our tail light. I was concerned because I needed a loaner car to fit all my kids (I have 4) and Kurt had a bigger car ready and waiting for me to borrow while ours w More

by Amandarcheek
Recommend Dealer
Yes
Employees Worked With
Kurt
Jan 16, 2024 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Hi Amanda, thanks for highlighting some of our staff who helped make this such a great experience! We're looking forward to your next visit with us!

January 15, 2024

Excellent service so far! ! I have been very pleased so far with the service at the dealership!! More

by SFBRUCE2004
Recommend Dealer
Yes
Jan 16, 2024 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Hi there, we appreciate your positive review about your recent experience with us! Please let us know if we can ever help you in the future.

January 15, 2024

Had to come back a couple of times before everything was completed besides the long back-ordered faulty module More

by swdrdave
Recommend Dealer
Yes
Jan 16, 2024 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

January 15, 2024

The service department got to my car quickly and kept me updated on their progress through the service. The person I worked with was great and provided abundant time to ask any questions More

by Jordanmickey77
Recommend Dealer
Yes
Jan 16, 2024 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Hi Jordan, it is great to hear everything was done quickly and to your satisfaction! We're looking forward to your next visit with us!

January 15, 2024

We were out of town and appreciate all of you so much. Great service and friendly ! More

by lsmt100
Recommend Dealer
Yes
Employees Worked With
I do not know . Everyone was super helpful !!
Jan 16, 2024 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team! We do hope we can be of assistance in the future. Take care!

January 15, 2024

I'm always confident they'll do a good job. I gave uou my answer. That should satisfy you. More

by nellejean
Recommend Dealer
Yes
Jan 16, 2024 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Hi there, we are confident you will always receive nothing but the best at our dealership. Your experience is our priority! Until the next time we meet, take care!

January 15, 2024

Great staff and people, great detail on status of car Quick and efficient with service More

by mazaratitommy
Recommend Dealer
Yes
Employees Worked With
Jericho Verriden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jericho Verriden
Jan 16, 2024 -

Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville responded

Hello, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!

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