Frank Brown Auto and Truck Ranch

Wait was relatively long for someone to check me in. Windshield was not cleaned like times in the past. Windshield was not cleaned like times in the past. More

Oil leaking,over tightening crew Need to be fixed, bolt nut messed up I don't know nut messed up I don't know More

Monday morning I reached out to Frank Brown via there website in regards to a 2020 Chevy Suburban, Midnight Black Edition Z71. I was promptly contacted by Ricardo regarding my inquiry. Since I live n website in regards to a 2020 Chevy Suburban, Midnight Black Edition Z71. I was promptly contacted by Ricardo regarding my inquiry. Since I live nearly 5 hours away much of our dealing had to be conducted over the phone. We spent some time discussing price and trade-in value. The trade-in offer came in at $6,000 but the market price of the car is $10,500 - $13,500 so I was a bit hesitant on striking a deal. The sales manager, Emilio, called me on the phone to explain the he could not come up on the trade-in offer. Emilio was not as professional as I had hoped, he attempted to tell me he was not going to eat the negative equity in the car, certainly was off-putting to be talked to with that regard. Interesting sales tactics Emilio! Nevertheless, After getting off the phone and not being able to feel like the deal was fair, I followed up with Ricardo and told him I was still interested. By Monday afternoon Ricardo was able to drop the price of the Suburban enough to entice my interest, and I told him I might be interested in the deal without the trade-in. I informed Ricardo I would need a day or two to get with the bank and get approved for the loan. Wednesday Morning at 10:00 am I contacted Ricardo and asked that he draw up the new deal but to include the trade-in. He promptly sent me the revised balance sheet and by 10:50 am I informed Ricardo that I was approved for the loan so we initiated to close the deal. By 12:30 pm I had already sent Ricardo all of the required paperwork to finalize the deal, he got my Drivers License, my Wife's drivers license, our car insurance card, the bank payoff instructions and the Bank Loan funds request form. Originally we discussed meeting halfway between San Antonio and Lubbock, but after coming to terms I told Ricardo that he would need to meet me in Junction to close the deal. He told me no problem let me get that approved with my boss. A couple minutes later he texted back to inform me that we could meet up Sunday at 10 AM. I told him that would work. Then at 2:33 pm, Ricardo Texts me and says "Sorry. There were 2 salesman working on the same suburban. Unfortunately, his customers were here and they ended up buying it." I was flabbergasted that they sold the car out from underneath me when they had been sitting on everything they needed to seal the deal for an hour and a half. So I called Ricardo and demanded an explanation. He handed the phone off to Emilio whom proceeded to shift the blame from the dealership to me. He rebutted, well why didn't you pull the trigger Monday, you changed the meet up location, they got here first the deal was done before lunch, we don't hold cars for people unless they put money down, all the while he never attempted to assume responsibility for the lack of communication. Poor professionalism! I had a friend inquire about the car at 3:00 pm to see if they were bluffing, when Ricardo called my friend he informed him the car had been sold and hour earlier! This conflicts with the information Emilio said about selling the car before lunch. This sales manager was down right rude, tried to tell me it was my fault that they sold the car out from under me, did not take any responsibility for not conveying that a deposit was required to hold the car while finalizing the paperwork. Basically, I believe the other salesman knew that I was trying to purchase the car, used that information to get the other client to pull the trigger on the deal and accepted the alternative deal because they didn't have to deliver the car to the new prospective buyer. These are not honest salesman, I do not recommend doing business with this dealership. I extended the opportunity of redemption to Emilio that if he found that exact car I would still consider purchasing it through them, despite how they treated me. Emilio stated that he would reach out to me if he found another one like it. More

Ronnie was very unprofessional when handling my claim. Had no concern for the time it was taking, and even told me, “well you chose us” when I voiced my frustration with the lengthy process. My truck wasn Had no concern for the time it was taking, and even told me, “well you chose us” when I voiced my frustration with the lengthy process. My truck wasn’t touched for about 3 days after I dropped it off. Our insurance adjuster came to the shop to do the initial inspection, but since the truck hadn’t been touched he left. Someone sent pictures to the insurance company, but they were blurry, so they couldn’t use them. This resulted in them having to reschedule the adjuster to come back out, and once they approved the claim I feel like Ronnie drug his feet to get it fixed. Any communication that happened was because I initiated it. I called on Friday late morning, and he said they got the part that morning and they were putting it on, but when I called back about 5:30 he told me they never got to it and still had to do an alignment. I questioned why that wasn’t done yet, and his response was “well that’s not how it works”. I told him our rental was running out and I was going to have to pay more for it and take off work again, and that is when he responded with “well just remember you chose us”. I had taken off work to get back to Lubbock to pick it up on Friday, so I missed out on wages. I then again had to take off the day I picked up, again missing more wages. He was very unprofessional and his lack of concern for the whole process will keep me from ever using or suggesting this repair shop to anyone. More

I have taken my vehicle in twice for the same issues. The screen display while in reverse is not working correctly and the steps do not come down when opening the doors occasionally. These issues have no The screen display while in reverse is not working correctly and the steps do not come down when opening the doors occasionally. These issues have not been fixed. I went to pick up my vehicle after hours and as soon as I put it in reverse the screen did not work again. Every time I have taken it in they have kept my vehicle at least two days and they don’t even have a replacement vehicle for me to drive. The vehicle is still under factory warranty and still cannot get it fixed. More

Love my Terrian but the service quality was very poor. No communication to myself or insurance made for a long repair, and I still dont have remote that needs programming. No communication to myself or insurance made for a long repair, and I still dont have remote that needs programming. More

I was told that my battery needed changing. The price quoted was $325. I declined and took the car to Texas Battery here in Lubbock and asked them to check the battery. They did and I watched t The price quoted was $325. I declined and took the car to Texas Battery here in Lubbock and asked them to check the battery. They did and I watched them. The meter rated the battery as very good. I didn’t need a new battery. How disappointed I am in FrNk Brown. More

I wish I had never heard of them. Thought I was getting a clean car, when I got it home there was a big dent they hid from me. I had it fixed, it cost me $1000. They didn't give me Thought I was getting a clean car, when I got it home there was a big dent they hid from me. I had it fixed, it cost me $1000. They didn't give me much for my trade in. They will try to take advantage of you. More

Not friendly. Rude. Never returned my calls. Not knowledgeable. 26 years of getting vehicles worked on I've never dealt with someone that rude who wouldn't even ca Rude. Never returned my calls. Not knowledgeable. 26 years of getting vehicles worked on I've never dealt with someone that rude who wouldn't even call me back. I showed up at Frank Brown and he wouldn't even acknowledge me standing there in front of him. More

Was 1st on the gmc side and it took 1hour when I still had a Dr appointment? had a Dr appointment? More