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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.8
2,495 Lifetime Reviews Review Dealership
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.

5802 TX-327 Spur

Lubbock, TX

79424

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Showing 109 negative reviews

April 07, 2021

"Given a appointment they keep all day didn’t fix the..."

- Jeffery

Given a appointment they keep all day didn’t fix the problem. Than told me warranty couldn’t be done with out me paying for labor.So I had to fix the problem with tail gate my self . This was mostly done to me because I didn’t purchase it there. I looked at the same pickup on there lot but know one came out to help me. I will never go back to Frank Brown again .

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Recommend Dealer
No
Employees Worked With
Apr 08, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

April 07, 2021

"1 Star because I was charge for a break light bulb I..."

- Andy

1 Star because I was charge for a break light bulb I didn’t approved to installed. Instead of removing the charged, I was given $5 discount on my receipt when the bulb cost $6.73. I sat in the waiting room, could’ve ask if I wanted the bulb to be replaced and would have gotten an answer NO, cause I had the bulb at home.

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Recommend Dealer
No
Employees Worked With
Dean
Apr 08, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 26, 2021

"Set an appointment to get my car looked at and advised of..."

- Brandon Abeyta

Set an appointment to get my car looked at and advised of the issue prior to droping the vehicle off. Issue was a “shift to park” error message that is common with my vehicle. Car was brought to the dealership and was kept all day long and was not looked at until almost day end before I was notified that they did not have the part for the issue. Then after picking my vehicle up I returned it on the following Monday to get the vehicle repaired and was contacted at the end of the day to be told the vehicle would be kept overnight due to the part still not being in. For an issue that seems to be rampant in the type of vehicle I own I shouldn’t have had that much of a run around and then get charged hundreds of dollars for the repair and that’s not including the time I was without my vehicle. Very bad experience.

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Recommend Dealer
No
Employees Worked With
Ronnie
Mar 29, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Cordially, Rick Swindell IT Director Frank Brown GMC

March 11, 2021

"Job was suppose to take about 6 hours....8 days later i..."

- Kmhawkinson03

Job was suppose to take about 6 hours....8 days later i finally got my car back...and the job wasnt completed. They left my car a complete mess. There pipes frozes so they couldnt wash off the oil left after fixing my oil pan.

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Recommend Dealer
No
Employees Worked With
Dont remember
Mar 16, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

February 23, 2021

"Dean was the only one I saw on the Honda service side...."

- steveking0

Dean was the only one I saw on the Honda service side. Dean was busy. Never waited an hour before to get an oil change.

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Recommend Dealer
No
Employees Worked With
Dean
Feb 24, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 20, 2021

"Was not happy with the service. Took it in for oil change..."

- jgmy3sons

Was not happy with the service. Took it in for oil change and recalls. Took 2 days and I still had to wait. After they called me and said it was done

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Recommend Dealer
No
Employees Worked With
Feb 23, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 31, 2021

"Replaced my power steering rack for 1100.00. A day later..."

- vachave

Replaced my power steering rack for 1100.00. A day later the power steering rack failed. The part was covered under warranty but had to pay another 750.00 in labor. Three days later the power steering rack failed. This was the second straight part that failed and was told I would be charged another 750.00 in labor to replace it. I feel like I was ripped off and the situation was not handled properly. I paid over 1900.00 and got nothing out of it. Sounds to me like faulty parts were placed in my truck just so I would have to pay to replace them. Won’t be returning and will tell others to do the same.

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Recommend Dealer
No
Employees Worked With
Don’t know his name
Feb 02, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 19, 2021

"Couple weeks back took my truck in for an oil change...."

- sdchilders

Couple weeks back took my truck in for an oil change. Good experience and price. Since then oil had been leaking in my garage. Took it back today and they said it was their fault, they did not clean up the oil from a metal bracket and it leaks out. I was disappointed there was not even an apology. Just, it was our fault. My time was not taken into consideration.

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Recommend Dealer
No
Employees Worked With
Not sure
Jan 20, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 09, 2021

"I am not satisfied with the services I received on..."

- Cjpnurse

I am not satisfied with the services I received on January 5th 2021 the technician lied and the charge was outrageous and I took it back and they charged me more ridiculous

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Recommend Dealer
No
Employees Worked With
Ronnie
Jan 11, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 01, 2021

"Will never use this dealership again. I received better..."

- mitchisfootin

Will never use this dealership again. I received better service and better pricing at every dealership I have used. I would rather drive 287 miles to my old dealership than use this one which is less than 2 miles from my house

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Recommend Dealer
No
Employees Worked With
Other Employees : Did not work with anyone
Jan 05, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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