Frank Brown Auto and Truck Ranch

Set an appointment to get my car looked at and advised of the issue prior to droping the vehicle off. Issue was a “shift to park” error message that is common with my vehicle. Car was brought to the dealersh the issue prior to droping the vehicle off. Issue was a “shift to park” error message that is common with my vehicle. Car was brought to the dealership and was kept all day long and was not looked at until almost day end before I was notified that they did not have the part for the issue. Then after picking my vehicle up I returned it on the following Monday to get the vehicle repaired and was contacted at the end of the day to be told the vehicle would be kept overnight due to the part still not being in. For an issue that seems to be rampant in the type of vehicle I own I shouldn’t have had that much of a run around and then get charged hundreds of dollars for the repair and that’s not including the time I was without my vehicle. Very bad experience. More

Job was suppose to take about 6 hours....8 days later i finally got my car back...and the job wasnt completed. They left my car a complete mess. There pipes frozes so they couldnt wash off the oil left aft finally got my car back...and the job wasnt completed. They left my car a complete mess. There pipes frozes so they couldnt wash off the oil left after fixing my oil pan. More

Dean was the only one I saw on the Honda service side. Dean was busy. Never waited an hour before to get an oil change. Dean was busy. Never waited an hour before to get an oil change. More

Was not happy with the service. Took it in for oil change and recalls. Took 2 days and I still had to wait. After they called me and said it was done and recalls. Took 2 days and I still had to wait. After they called me and said it was done More

Replaced my power steering rack for 1100.00. A day later the power steering rack failed. The part was covered under warranty but had to pay another 750.00 in labor. Three days later the power steering rack the power steering rack failed. The part was covered under warranty but had to pay another 750.00 in labor. Three days later the power steering rack failed. This was the second straight part that failed and was told I would be charged another 750.00 in labor to replace it. I feel like I was ripped off and the situation was not handled properly. I paid over 1900.00 and got nothing out of it. Sounds to me like faulty parts were placed in my truck just so I would have to pay to replace them. Won’t be returning and will tell others to do the same. More

Couple weeks back took my truck in for an oil change. Good experience and price. Since then oil had been leaking in my garage. Took it back today and they said it was their fault, they did not clean u Good experience and price. Since then oil had been leaking in my garage. Took it back today and they said it was their fault, they did not clean up the oil from a metal bracket and it leaks out. I was disappointed there was not even an apology. Just, it was our fault. My time was not taken into consideration. More

I am not satisfied with the services I received on January 5th 2021 the technician lied and the charge was outrageous and I took it back and they charged me more ridiculous January 5th 2021 the technician lied and the charge was outrageous and I took it back and they charged me more ridiculous More

Will never use this dealership again. I received better service and better pricing at every dealership I have used. I would rather drive 287 miles to my old dealership than use this one which is less than service and better pricing at every dealership I have used. I would rather drive 287 miles to my old dealership than use this one which is less than 2 miles from my house More

Did not follow directions when asked to put new set of tires in the bed of truck instead of on the truck. Andrew blow be off when I asked why they were put on them. tires in the bed of truck instead of on the truck. Andrew blow be off when I asked why they were put on them. More

I found nothing wrong with service department but completely displeased with GMC vehicle. 2017 with 90k shouldn’t have this many problems. Both struts, ac compressor, transmission issued. All on a s completely displeased with GMC vehicle. 2017 with 90k shouldn’t have this many problems. Both struts, ac compressor, transmission issued. All on a sirrra Denali? More