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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,097 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,097 reviews

January 01, 2020

Smooth & Easy This is the fourth vehicle purchased through Frank Brown by this Owen family. We started looking for a new vehicle in October. Kienan was informative More

by mcwhis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2020 -

Frank Brown Auto and Truck Ranch responded

mcwhis, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2020 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
December 31, 2019

Even better service than i expected!!! Excellent!!! From start to finish it eas an excellent experience! The service center had me an oul change and a repair all wraoped up by lunch! Wooohooo! More

by Jthompson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Guy who took my money!
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Jan 02, 2020 -

Frank Brown Auto and Truck Ranch responded

Jthompson, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
December 31, 2019

Quick professional and courteous Absolutely no snags in the process. Knowledgeable about their products and the differences. Very courteous and helpful. Never dodged a hard question. More

by wlshields
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Vera
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Jan 02, 2020 -

Frank Brown Auto and Truck Ranch responded

wlshields, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
December 31, 2019

Always the best! I have dealt with Frank Brown for 5 years. No one else services my truck and no one else will. They are the best at what they do! More

by Medgar397
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
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Jan 02, 2020 -

Frank Brown Auto and Truck Ranch responded

Medgar397, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
December 31, 2019

Excellent! Salesperson very nice. Finance people were very good.everyone we dealt with was nice. Dan explained all the features of the car to us and answered o More

by JPARKER8906
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emilio, Dan Bryant
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Jan 02, 2020 -

Frank Brown Auto and Truck Ranch responded

JPARKER8906, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
December 30, 2019

Great care on wife’s crv & my si civic Guys in the service bay where great in getting my vehicles in & out in a timely manner & Terry at the front counter was vary nice & helpful answering More

by jeremywarren82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
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Dec 30, 2019 -

Frank Brown Auto and Truck Ranch responded

jeremywarren82, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
December 30, 2019

Chris did a great job. Very positive and genuine experience. Chris was easy to deal with, responsive and friendly. He had answers to my questions and was always very respon More

by Future
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Ramos
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Dec 30, 2019 -

Frank Brown Auto and Truck Ranch responded

Future, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
December 30, 2019

Terrible Experience Worst experience and customer service I’ve ever seen. Always have owned GMC vehicles and this experience alone is making me switch to Toyota. Thanks. More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phillip Richardson
Philip Jansen
Tyson Hall
Kienan Beasley
Ricardo Alegria
Albert Botello
Other Employees : Blake Silvas, Dayne O'Reilly, Dan Bryant
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Dec 30, 2019 -

Frank Brown Auto and Truck Ranch responded

John, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I am sorry to hear that we did not meet your expectations during your recent visit. I have shared your comments with our GMC Service Manager and our GMC Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
December 30, 2019

Always treated awesome This car makes 6th car that we have purchased from Frank Brown and every time we walk in we are treated like rock stars. Rob knew what I was looking f More

by BOBBYANDMONETTABARRON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Phillips, Steven Lundy
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Dec 30, 2019 -

Frank Brown Auto and Truck Ranch responded

BOBBYANDMONETTABARRON, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
December 30, 2019

They have really good customer service👍 They really helped me with understanding everything it was much easier than I expected .and I didn’t have to wait long. Thanks to them. More

by abe_loewen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Vera
Report | Print
Dec 30, 2019 -

Frank Brown Auto and Truck Ranch responded

abe_loewen, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
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