Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,097 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
Contact Dealership
View Awards

5802 TX-327 Spur

Lubbock, TX

79424

Directions

By Type

Showing 4,097 reviews

December 20, 2019

Amazing service After a lengthy search, we found someone who was not just helpful but gave us a great deal. Great customer service, great car, great deal. Thank you More

by missingyou192003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Costianilo
Report | Print
Dec 21, 2019 -

Frank Brown Auto and Truck Ranch responded

missingyou192003, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
December 20, 2019

Car repair The day my car quit my 96 yr old father was rushed hospital. I appreciated any and all help to get my car back under my circumstances. More

by donna.barnes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie??
Report | Print
Dec 20, 2019 -

Frank Brown Auto and Truck Ranch responded

donna.barnes, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
December 19, 2019

lol change and rotation I went in for a regular oil change and tire rotation. It was a slow weekday, but service was fast and friendly. The free water and popcorn was an adde More

by YukonDriver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2019 -

Frank Brown Auto and Truck Ranch responded

YukonDriver, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
December 19, 2019

My Experience! I needed my car in two days but it took 3. However the problem was the shipper of the parts. They took my needs seriously and worked to get me a goo More

by Papaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2019 -

Frank Brown Auto and Truck Ranch responded

Papaw, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
December 19, 2019

Very fast and friendly service Soon as i got to the service building they were ready to greet me and see what services I needed done. Everything was done on a very great timely man More

by alyssa.martinez69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
Report | Print
Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

alyssa.martinez69, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
December 19, 2019

Service work Took 14 weeks (3 1/2 months) to repair my 2018 Yukon. The service advisor is the only one who tried to keep me up dated. The managers didn't seem to c More

by lionelp
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ronnie Botello
Report | Print
Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

lionelp, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared your comments with our GMC Service Manager and GMC Service Advisor Team. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
December 19, 2019

Oil change & tire rotation Dean and tony were great and made the experience super easy. I was worried they would not be able to work on my Toyota, but they got the appropriate f More

by Madison Sandvig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Loveless, Tony
Report | Print
Dec 20, 2019 -

Frank Brown Auto and Truck Ranch responded

Madison Sandvig, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
December 18, 2019

Great Customer Service Great Customer Service. Did a great job on my car and the waiting area was clean and quiet. They always have the parts and filters I need. Thank you F More

by abigail301968
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Perkins
Report | Print
Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

abigail301968, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
December 17, 2019

Great service Quick, and easy. They had wonderful service terry in customer service was awesome. He helped put a lot and answered my questions I had. He was a major More

by adeluna83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry in customer service, was awesome did a very good job and was really professional.
Report | Print
Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

adeluna83, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
December 17, 2019

Service center Terry, took great care of me! Thanks! He took the time to walk me out to my car and had me ch check wipers to see if they were working properly! More

by mossnancy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry
Report | Print
Dec 19, 2019 -

Frank Brown Auto and Truck Ranch responded

mossnancy, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
1
...
263
264
265
...
410