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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,097 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,097 reviews

December 05, 2019

Fast oil change service Everyone is always so nice and I never have to wait too long for services to be completed. They take time to talk and don’t just rush you along. More

by robyn_tepper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony V
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

robyn_tepper, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

December 05, 2019

Recall work I have been very satisfied with the decision to use Frank Brown Auto for my purchase and with the work of the shop. They are prompt and efficient. More

by CNCHUFFMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

CNCHUFFMAN, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 05, 2019

Outstanding! Working with this dealership was a pleasure. A friend of mine recommended I look into a Honda similar to the one he owns. I followed through with him More

by sky.king.5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

sky.king.5, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

December 04, 2019

Oil change I’ve been bringing my car for over 6 six years and also satisfied. I’m a single mom and the men there have always made me feel comfortable and not tak More

by Amalia1979heart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Bryant
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

Amalia1979heart, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 04, 2019

The salesman failed to explain the features of Honda CRV LX. I am a first timer lady driver and it was not explained to me that the model I bought dies not have a sensing if I will be hit by any ibhect. I sm afr More

by glendabaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ricardo Alegria
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

glendabaz, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. I have shared your comments with our Honda Management Team. Cordially, Rick Swindell IT Director Frank Brown Honda

December 04, 2019

Perfection in a Hurry When I arrived for my appointment I was met by a friendly face and informed that an oil change and inspection would take one hour and ten minutes. 45 More

by travis1939
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

travis1939, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 04, 2019

Best car buying experience I love working with Frank Brown. David Wilde and the team provided the most amazing experience buying a vehicle. This is my 2nd time with them. I'd re More

by jennacee68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Wilde
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

jennacee68, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 04, 2019

Maintenance service I called the day before to schedule my visit. I took the Pilot in and Dean greeted me with papers in hand for what I had told him was needed. Within 1 More

by tabnanc1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean and Terry
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

tabnanc1, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

December 03, 2019

Oil change Staff checking in the vehicle and checking me out, especially Terry, were knowledgeable, friendly, and helpful. My oil change was done in a timely ma More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

Chris, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 02, 2019

Great people and quality service! Great deal on the Yukon! Everyone from the sales, to financing was eager to help as much as possible! Best car buying experience with Frank Brown! More

by kta.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Cole
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

kta., Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

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