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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,097 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,097 reviews

November 18, 2019

Great service! Never had any interaction with Frank Brown. I received a recall notice on my truck and contacted them to get it taken care of. From my first call, to More

by chechavez53
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie and Lonnie
Nov 22, 2019 -

Frank Brown Auto and Truck Ranch responded

chechavez53, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 18, 2019

Easiest experience I've ever had purchasing a vechicle. Andrew Gutierrez listened to what I wanted and found the perfect fit for me. The CR V checked off all of the boxes I was looking for plus more. I w More

by KAC0814
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nov 22, 2019 -

Frank Brown Auto and Truck Ranch responded

KAC0814, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda CR-V and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

November 18, 2019

Efficient but thorough service every time I trust Frank Brown to be thorough but efficient with time. They don’t try to fix things that aren’t broken. They’re friendly and helpful. More

by Tammy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Blake Silvas, Dayne O'Reilly, Dan Bryant
Nov 22, 2019 -

Frank Brown Auto and Truck Ranch responded

Tammy, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 18, 2019

Great experience and service I needed new tires for travel and this dealership was ready in a couple of days to assist me. I love the service received and the overall customer ser More

by G. Coppage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2019 -

Frank Brown Auto and Truck Ranch responded

G. Coppage, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 18, 2019

Very helpful and friendly Worked with me until we found the right vehicle for me. Thanks so much for your patience. I am very happy with my Honda Pilot. More

by cstuart100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve in finance
Nov 22, 2019 -

Frank Brown Auto and Truck Ranch responded

cstuart100, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

November 17, 2019

Excellent Service We went for an oil change with our Honda CRV 2018.We were there at 8am and it only took less than an hour.Excellent service!would recommend! More

by Verfam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rudy,Tony
Nov 17, 2019 -

Frank Brown Auto and Truck Ranch responded

Cvergara, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 17, 2019

Service This was my first time in for service on my GMC Arcadia. I was due for an oil change which I got, also my tires were rotated that day. I didn’t expec More

by Nana0629
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2019 -

Frank Brown Auto and Truck Ranch responded

Nana0629, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

November 15, 2019

Friendly Staff Very friendly and polite staff who stayed late to ensure I was able to get the vehicle I wanted without the need to return another day. More

by paulm186
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel Maciel
Nov 17, 2019 -

Frank Brown Auto and Truck Ranch responded

paulm186, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

November 15, 2019

Oil change and tire rotation Was fast and friendly , explained everything they did to the car clearly. Had a nice waiting room to sit in while they did the work! More

by tazz44me
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Perkins
Nov 17, 2019 -

Frank Brown Auto and Truck Ranch responded

tazz44me, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 15, 2019

company recall service center not open on weekends. i work out of town. when i took Odyssey, they didn’t have the parts or recall repairs. also asked about fluid More

by SMILEKYLA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
unknown
Nov 17, 2019 -

Frank Brown Auto and Truck Ranch responded

SMILEKYLA, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Cordially, Rick Swindell IT Director Frank Brown Honda

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