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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,097 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,097 reviews

November 14, 2019

first oil change I took my 2019 Pilot in for its first oil change. While there, I was also asked if I wanted to have the upgrade on my audio system installed. Everyt More

by ronnie.oneal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I didn't get the name of the technician I dealt with.
Nov 17, 2019 -

Frank Brown Auto and Truck Ranch responded

ronnie.oneal, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 14, 2019

The best dealership that I have ever had the pleasure to wor The silver person that show my truck to me was one of the best there is Frank Brown Frank BrownShould be very proud of JR he is one of the best thank More

by Carlos cantu 62 Amanda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JR Gilvin
Nov 17, 2019 -

Frank Brown Auto and Truck Ranch responded

Carlos cantu 62 Amanda, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2019 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

November 14, 2019

Excellent Professional honest friendly competent are words I would use to describe my experience with the dealership. I will definitely recommend the dealership More

by ababrandon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
Nov 17, 2019 -

Frank Brown Auto and Truck Ranch responded

ababrandon, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

November 14, 2019

The Best. Very nice and helpful person and they are not pushy and they work very fast to get you the vehicle that you need and want. I would definitely recomme More

by aganetha wall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2019 -

Frank Brown Auto and Truck Ranch responded

aganetha wall, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 13, 2019

Oil change Your met at service department with great attitude. They Listen to your needs and will go out of their way to accommodate them. I always recommend yo More

by jgonzales1808
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie
Nov 13, 2019 -

Frank Brown Auto and Truck Ranch responded

jgonzales1808, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

November 13, 2019

Catalytic converter issue The check engine light was on. Took truck in for diagnosis and found out it was the catalytic converter. It took two days to get diagnosis. Then it to More

by rirodriguez74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Albert Botello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Botello
Nov 13, 2019 -

Frank Brown Auto and Truck Ranch responded

rirodriguez74, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I do apologize for the inconvenience due to the unavailability of the part necessary to complete the repairs to your vehicle. I have shared your concerns with our GMC Service Manager and GMC Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC ,

November 13, 2019

Tires rotate and balance/ oil change. Great service , 5 star all the way. Would recommend them to others , in and out fast , don’t remember the names in service but they were great. More

by angel840211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2019 -

Frank Brown Auto and Truck Ranch responded

angel840211, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

November 11, 2019

Oil change They always take care of me when I come get my car serviced. They’re on top of it don’t have that big of a wait and always tell me if I need something More

by Texasgirl04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Nov 12, 2019 -

Frank Brown Auto and Truck Ranch responded

Texasgirl04, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 11, 2019

Had oil changed and recall on my wife’s Tahoe Brandon Arthur did a great job! Very professional , always a pleasure to work with ,worked quickly and efficiently. He is the main reason for coming More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Arthur
Nov 12, 2019 -

Frank Brown Auto and Truck Ranch responded

Scott, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 11, 2019

Recall ps hose on 04 accord I was very happy to find out there was an open recall for the Power steering hose from Tony in service. I was very pleased with how quickly it was re More

by Tearly0912
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony in service
Nov 12, 2019 -

Frank Brown Auto and Truck Ranch responded

Tearly0912, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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