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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,097 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,097 reviews

July 01, 2019

Great Truck Buying Experience Each person I dealt with was very upfront and professional. I normally trade vehicles every couple of years. I am 65 years old so have been through More

by blance11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Poyner
Jul 05, 2019 -

Frank Brown Auto and Truck Ranch responded

blance11, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 30, 2019

It’s excellent no word to describe amazing Frank Brown When Enter to drop my Vehicle that Time Tony help me Excellent they check everything and someone Call me to inform your Vehicle is ready to pick up th More

by Jaimin Patel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl K
Jul 05, 2019 -

Frank Brown Auto and Truck Ranch responded

Jaimin Patel, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 30, 2019

Good experience! Philip was very patient with me when I test drove vehicles 2-3 times each to make my final decision. The paperwork process was quick and easy. Very fr More

by DRendon13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2019 -

Frank Brown Auto and Truck Ranch responded

DRendon13, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 30, 2019

Easy hassle free experience Philip Hansen was amazing and very helpful. His insight of the vehicle we were choosing was spot on. I would refer him to everyone. Thanks Philip More

by Twilliams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2019 -

Frank Brown Auto and Truck Ranch responded

Twilliams, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 28, 2019

It was good experience once warranty was verified. Ronnie was easy to work with. He was easy to get a hold of and would follow up with me through the process. I would recommend. More

by Egarcia778
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie botello
Jun 30, 2019 -

Frank Brown Auto and Truck Ranch responded

Egarcia778, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 28, 2019

Great Service and Helpful! Never had an issue with this dealership since we first bought our new car in 2004.Would bring our 2014 Honda back anytime.Service was great More

by lubdwight
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2019 -

Frank Brown Auto and Truck Ranch responded

lubdwight, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 28, 2019

DVD player replaced and Navigation updates Friendly service, clear communication and overall easy experience. I had been putting this off for a little while because we all dread having to get o More

by Yukon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sammy
Jun 30, 2019 -

Frank Brown Auto and Truck Ranch responded

Yukon, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 28, 2019

Always great Always friendly, always great. Took it in for a recall I received in the mail. They also checked for others and addressed An update to the radio scre More

by safetyGirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie
Jun 30, 2019 -

Frank Brown Auto and Truck Ranch responded

safetyGirl, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 28, 2019

Oil change and tire rotation Regular maintenance. Staff very courteous and efficient. Always pleased with service. I always take my vehicles for all work to Frank Brown because More

by gcpgocats
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Jun 30, 2019 -

Frank Brown Auto and Truck Ranch responded

gcpgocats, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 27, 2019

Great customer serviceable Terry is a great person ,Robert always willing to give customers rides and do pick ups Dan took the time to tell me what the difference was in vehicle More

by johnnyolvera1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
Jun 28, 2019 -

Frank Brown Auto and Truck Ranch responded

johnnyolvera1, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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