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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,097 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,097 reviews

May 31, 2019

Oil change and tire rotation Frank Brown always provides impeccable service. They really look out for the best interest of their customers. I was also in and out within a hour. More

by bethwalbrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service employees
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

bethwalbrick, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 30, 2019

Great customer service I went to get oil change and they were quick and customer service was amazing, I was told several vehicles ahead of me and it probably be 1.5 hour, bu More

by mp06212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Betello
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

mp06212, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 30, 2019

Outstanding Very well in customer service. Nice and friendly. Very clean environment . Always answered my question with no hesitation. Alwan have been taken care More

by valdezruben5130
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

valdezruben5130, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 29, 2019

Expediant friendly job Fast friendly service didn't t have to wait for very long Waiting room clean and comfortable with tv s . Always very friendly when I call More

by THERESA.SMITH0213
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean loveless
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

THERESA.SMITH0213, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 27, 2019

NICE, HELPFUL, QUICK AND EASY! EVERY ONE AT THE DEALERSHIP WAS FRIENDLY AND HELPFUL. WE WERE ABLE TO TEST DRIVE, LOOK AT AND THEN FINALLY CHOOSE A CAR WITHOUT TOO MUCH HASSEL. THE More

by pvdairy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

pvdairy, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 27, 2019

2008 Honda Good job. I enjoyed the service offered. It was also good price for the service. The job was also done quite quickly. Thank you for the service. More

by ezisibe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

ezisibe, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 27, 2019

I purchased a HR-V EXL. Everyone was very kind. We had a great experience purchasing this vehicle. Everyone was so helpful & patient. We never felt pressured. We have purchased several vehicles o More

by barbarajbirks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The financial person handling the financing., Blake Silvas, Dan Bryant
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

barbarajbirks, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 27, 2019

Good deal on a great car, with professional service. Dan Bryant and Michael Masri worked to find us what we needed and to give us a great experience. We came to see one vehicle and left with a different More

by KENNETH.HAWLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Masri, Dan Bryant
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

KENNETH.HAWLEY, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 24, 2019

Thank you J R Gilvin was extremely helpful with finding a Honda Civic hatchback for my wife and a GMC Sierra crew cab fo me. Thank you for such a nice exp More

by BMURPH4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
J R Gilvin
Report | Print
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

BMURPH4, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 24, 2019

Excellent customer service Everyone is always very helpful and informative on what’s going on with my vehicle. Service is always fast and simple. I would also like to mention te More

by nicsauceda112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

nicsauceda112, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
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