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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,093 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,093 reviews

May 23, 2019

Recall maintenance The guys were thorough, and completed the job in a timely manner. I enjoyed the shuttle service, plus they were extremely helpful to answer any questi More

by adamramirez711
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

adamramirez711, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 22, 2019

New Car I was looking to buy a new car and I came to Frank Brown because I heard good things from a friend who purchased her car here. They were helpful and I More

by dperea6368
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

dperea6368, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 22, 2019

Brand new to Lubbock I’m brand new to Lubbock area. It was Great service. They were very Courteous. They were Friendly and quick. The customer waiting area was clean. More

by Bob 1953
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Bob1953, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 22, 2019

Service visit I was having trouble getting my car into the dealership that I bought it from so went to Frank Brown GMC and was in an out in less thsn 30 min More

by Nee customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronny, Blake Silvas
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Nee customer, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 22, 2019

Change oil and filter and 25 point checkup I trust service department at Frank Brown—they are efficient and always do a good job. They do job quickly. They will go the extra mile!!! More

by tootsiesluggo2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t remember their names
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

tootsiesluugo2012, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 22, 2019

Fast and Amazing Customer Service We always have an amazing experience at Frank brown. We drive an hour and a half just to get the wonderful service we have come to love. We are in and More

by silvad56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

silvad56, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 22, 2019

Disappointed with customer service Sent in a family member to get my trucks oil changed and tires balanced. When asked about the tires the service rep was rude to the family member gett More

by Codyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ricardo Alegria
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Codyn, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared your comments with our Service Team. Please let me know if I can be of service. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 21, 2019

Great experience! Dan was an amazing sales man! Very approachable and true to his words. Helped me get exactly what I was looking for but never was pushy with the sale. More

by devinbailey23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

devinbailey23, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 21, 2019

Great Customer Service Quality service and friendly staff. Will take all of our vehicles to Frank Brown Auto and tell our friends. Thank you to the staff there. More

by Marie123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Did not get names
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Marie123, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 21, 2019

Awesome Service Every Time I went in for an inspection and oil change and was in and out in less than 30 minutes! Great people, free popcorn and water available while you wait, More

by JOSHORT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sunny
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

JOSHORT, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
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