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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,097 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 4,097 reviews
October 15, 2018
Very good Good service explained in detail about the vehicle . Very friendly guided me to complete the process smoothly will recommend others to have their vehi Good service explained in detail about the vehicle . Very friendly guided me to complete the process smoothly will recommend others to have their vehicles to be bought from here More
by ANUMOLPOLACKAL
Verified CustomerEmployees Worked With
Mathew
Helpful October 15, 2018
Great experience and great car repair service Frank Brown Service Center took care of my car repair needs. Because they needed to keep my car gave me a liner car to use. Frank Brown Service Center took care of my car repair needs. Because they needed to keep my car gave me a liner car to use. More
by lheinrich
Employees Worked With
Ronnie Botello
October 15, 2018
great purchase experience The staff at Frank Brown were friendly and helpful, They were patient and made the purchase a pleasant and non-pressured experience. Even though sell The staff at Frank Brown were friendly and helpful, They were patient and made the purchase a pleasant and non-pressured experience. Even though selling vehicles to two customers at the same time everything flowed smooth and enjoyable. More
by Ronnie
Employees Worked With
Dan Bryant
October 15, 2018
Transmission service In and out in 30 minutes. Everything done that I needed. Will be back in another 30,000 miles. Maybe earlier for an oil change. In and out in 30 minutes. Everything done that I needed. Will be back in another 30,000 miles. Maybe earlier for an oil change. More
by stanspears
Employees Worked With
October 14, 2018
Best dealership experience I just moved from Valencia, California to Lubbock, TX. I have had a better experience in just one visit then I ever received in the almost two years a I just moved from Valencia, California to Lubbock, TX. I have had a better experience in just one visit then I ever received in the almost two years at my other dealership in California. This place is great and I look forward to having them handle all my future service needs and beyond. More
by mcgarl805
Employees Worked With
Dan Bryant
October 13, 2018
Pretty good he was very Friendly and helpful would definitely come back to buy another car. i have bought several already here and always have great customer serv he was very Friendly and helpful would definitely come back to buy another car. i have bought several already here and always have great customer service More
by ballesterosdominga
Employees Worked With
Paul Vera
October 12, 2018
Not what I expect of Honda 3rd trip to dealership, (after being patted on the head 2x), they finally found the problem. Did not explain problem to me. Just said “We’re replacing 3rd trip to dealership, (after being patted on the head 2x), they finally found the problem. Did not explain problem to me. Just said “We’re replacing the transmission & some electrical parts. We’ll let you know when they are here.” No loaner car available to me while fixing a warrantied issue. Service mgrs explaination was “Each Service Tech has one loaner they can use. His is being used. I don’t agree with this policy.” Turns out the supposedly new(?) transmission doesn’t come with a 60k warranty. It is only warrantied through the car’s 60k miles. (Car is at 31k). I only got this information because I called & asked to speak to a manager. Guess I’ll be selling this car. This is my 3rd Honda. I doubt I’ll buy another one. Very disappointed, after spending $32k. Salespeople are great. All service people are nice. They just don’t live up to what I expect of Honda. More
by cmcclain7369
Employees Worked With
Rudy, Cory/Cody
October 12, 2018
Great service center Always Great service and payment processing I have only had Honda vehicles and can only review that side, but they always do a great job Always Great service and payment processing I have only had Honda vehicles and can only review that side, but they always do a great job More
by Daniel
Employees Worked With
Terry in finance office
October 12, 2018
Great service center The customer service I receive at Frank Brown is ALWAYS SUPERIOR! All of the Honda Service Technicians as well as Terry in the finance office are kin The customer service I receive at Frank Brown is ALWAYS SUPERIOR! All of the Honda Service Technicians as well as Terry in the finance office are kind and helpful. I appreciate all of them for having my best interests at heart! More
by Adrienne
Employees Worked With
Terry in finance office; Dean Loveless; Terry Vierra; Rudy Cisneros
October 12, 2018
Cadillac Pimping It was a great opportunity for us to buy a car. Michael and Albert went way beyond our expectations and Chris took great care of us financially. L. Th It was a great opportunity for us to buy a car. Michael and Albert went way beyond our expectations and Chris took great care of us financially. L. Thank you thank you thank you! Couldn't be happier! More
by tommy Burkhead
Employees Worked With
Albert , Chris, and Muchael
