About Us
Copyright 2017 DR Media Holdings, LLC
Search
Back
Write a review

Frank Fletcher Jonesboro Chrysler Dodge Jeep Ram

4.0

110 Lifetime Reviews

3314 Stadium Boulevard, Jonesboro, Arkansas 72401 Directions
Sales: (870) 277-2160

Is this your dealership?

...and take advantage of all we have to offer with our Certified Dealership Program.

110 Reviews of Frank Fletcher Jonesboro Chrysler Dodge Jeep Ram

Sort by Write a review
December 07, 2017

"Ram box"

- Ram box

Cracking around latch under warranty should hear from Fletcher in about 2 weeks for the fix service was good today service was prompt and very friendly

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Stephine
November 10, 2017

"One word...HORRIBLE"

- Bruce McNail

The incompetence of this dealership is astonishing. In three years we have purchased two vehicles from this dealer and they will never get our business again nor will they recieve any recommendations from us. A one star review is giving this dealership more than they are worth, they deserve a negative rating. Upon the purchase of a brand new special edition Ram from their lot last October, it took them 4 tries just to order the correct door seals. That's with me specifically pointing to the seals that needed replacement and they still got it wrong; 4 TIMES IN A ROW!! Recently the truck has developed a death wobble and this dealership tries to claim alignment issues. Well what they don't know is the vehicle was just laser checked at one of their competitors FOR FREE and the vehicle is wthin the recommended parameters. Also the truck recieves monthly maintenance and tire rotations. After two days Fletcher wanted to charge $100 just to check the alignment, they were still unsure that this would fix the issue. The truck is one year old, still under manufacturer's warranty and the additional 7 year, 120,000 miles bumper to bumper warranty purchased through them at the time of the vehicle purchase. I will be taking my business and anyone who will listen to a car lot that cares about repeat business and customer service. This company will do their best to lay blame off them and on others. They are now claiming DNW performance performed subpar work which voids manufacturer's warranty. All work was completed on the truck months before I purchased it. I specifically brought up the issue of aftermarket parts upon the purchase of the vehicle because I knew the manufacturer's warranty would not cover those parts and that's the reason I purchased their warranty because they assured me it would. I told them without warranty on the aftermarket products, I will not be purchasing the vehicle. They assured me it was covered bumper to bumper with their warranty and also noted it on the truck's paperwork along with their initials. Skip one year later and now they are not honoring their end of the bargain which leaves me feeling that this vehicle and the additional warranty was sold to me under false pretenses. I just wanted my 50k truck fixed, and now I have to go elsewhere and pay out of pocket because of their lies. WORST CAR LOT AND SERVICE DEPARTMENT EVER!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Scott Powell, Stephanie, Donna, Devin
November 06, 2017

"Great Experience! "

- Melissa Bass

The sales professional Jimmy who sold me my jeep was great! He made everything so easy and was very polite! I would refer any friend or family member looking to buy a vehicle to him.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Burnett
October 26, 2017

"Great service"

- Dross

Good service department. Stephanie was great to work with quality of work was good. Everyone was polite and very professional. Nice waiting area. Fair price on work done

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie
October 23, 2017

"Excellent "

- Plow boy

Great people working for customer needs. They have an awesome sales team. The sales team has a no pressure sales pitch especially AARON Flynn. I will probably buy my next vehicle from Fletcher Dodge.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Heather
October 22, 2017

"Good job."

- Barb

They are very helpful. Always keeping me updated on the progress of work being done. They always text me, asking if I need anything. Since I work schedule is always important to me. They help getting the service done so I never take a day off.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brandi
October 20, 2017

"Great Dealership "

- Fitz

Great staff, beautiful vehicles, worked hard to get me what I wanted at the payment I wanted. Couldn’t have went to a better dealership.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Everyone
September 27, 2017

"I had a great experience with fletcher"

- Brother11

They were very professional. They seemed very concerned with what I was looking for. Everything was done in a timely matter. They were all very helpful in each process. Willing to answer any question that I had.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Orlando,
September 18, 2017

"No pressure buying experience! "

- farrm98

Outstanding customer service! Gave us ample time to look at the trucks we had in mind and showed more that could be a match for us. We ended up taking our second choice which was what we originally wanted when we first decided to buy a truck.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Eric Jones
September 18, 2017

"Great Experience"

- 2coats

Thank you Fletcher's and Michael King very pleased with our vehicle great salesman we highly recommend Fletcher's for your next purchase Thanks again

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michael King
1
...
1 - 10 of 110 results