Frank Fletcher Toyota

I always feel I am being ripped off by this dealership. Today I bought a 12V Prius battery there that the salesman had quoted me at $213. I inquired about an OCTOBER 10% off Genuine Toyota Parts sale adver Today I bought a 12V Prius battery there that the salesman had quoted me at $213. I inquired about an OCTOBER 10% off Genuine Toyota Parts sale advertised online. I was told that Fletcher wasn’t participating. I went to pick up the battery, snd the salesman didn’t even know which battery was the right model for my car, nor did he offer to look it up. (This was not a kid; He was grey haired - I believe he was a supervisor. I had to look it up myself & tell HIM. He then, out of the blue, penalized me $17 for not having my old battery with me. No one explained this when I called to price check this part. My bill was $250, with tax, by the time he was done - after I was quoted a $213 price. He then told me they were already closed (it was about 5:05 when I arrived and the dealership switchboard told me earlier in the day that they closed at 5:30 pm. His attitude was just rude. Terrible customer service!! I honestly will NEVER buy a car from Fletcher Toyota. I wish there was a competitor in Joplin. For now, I will drive to Springfield. NW Arkansas or Kansas City to buy my next Toyota, or perhaps switch to Honda. More

Great dealership! Friendly staff, excellent service! Worked with Coady, he was polite, professional and helped us find exactly what we were looking for. Traveled in from out of state and were incredibly Worked with Coady, he was polite, professional and helped us find exactly what we were looking for. Traveled in from out of state and were incredibly impressed. They even let us bring our old dog inside the dealership while we worked with Finance. Highly recommend Fletcher Toyota!! More

First oil change with them went fine. Second oil change First oil change with them went fine. Second oil change took 1 hour and 45 minutes. There was a “mix up on scheduling so I had to be squeezed in”. I First oil change with them went fine. Second oil change took 1 hour and 45 minutes. There was a “mix up on scheduling so I had to be squeezed in”. I made my 3:30pm appointment at 8am that day and wasn’t notified until after my oil change that they didn’t have me on the schedule. Would have rescheduled if I knew that. Glad I had that afternoon off. Then when I got back in my car all my glove box contents were sitting in my passenger seat. Won’t be back. More

Service dept. RIP off. Management Cares Less. I took my 2002 Toyota Rav4 in for a complete checkup before driving to Phoenix. I had to take it there twice for the same problem. Traveling an hour I took my 2002 Toyota Rav4 in for a complete checkup before driving to Phoenix. I had to take it there twice for the same problem. Traveling an hour one way while I paid someone to stay with my I'll husband who had suffered multiple strokes, they charged me just shy of $1000 for tuneup oil change and brake job and a throttle combustion cleanout and all other "complimentary" charges. Come to find out, after I finally had to take it to my local mechanic, the brake job had not been properly done, they made a terrible noise before and especially AFTER they were supposedly done by Toyota service dept. I was charged by Toyota for a combustion cleanout which was never done. I,after much turmoil, was finally reimbursed by Ryan Childress, Svc. Mgr. for hardware on brakes, but not labor and was NEVER reimbursed for the combustion cleanout. Even after contacting the Gen. Mgr. Jim Adams, he acted like he was insulted because their company "was on the president's top 10 list". He never did anything more about checking into my issues with their so called service dept. The only one they service is themselves. They care more about appearances and self accolades than their customers. I even filed an complaint with the Kansas City Toyota Regional office and they referred me back to Jim Adams who never called me back! You will never see me darken your threshold again! You deceive, steal and lie to people and that ain't gonna fly for long. Caveat emptor = buyer beware. More

Rip Off I bought a Jeep there 10 months ago and wanted to upgrade to 4 door. When salesman came back with car fax he said it was wrecked before we bought it. I bought a Jeep there 10 months ago and wanted to upgrade to 4 door. When salesman came back with car fax he said it was wrecked before we bought it. Never was I informed that it was ever wrecked. Now having the Jeep only 10 months they want to penalize me for it being wrecked before I bought it and was never told it had been wrecked. They were trying to sell it to a wholesaler because it was wrecked in the past. I will never ever do business with them again. Make sure you ask for a car fax before you buy because they will not tell you if it had been wrecked then you are screwed like I was. More

great place to do business! Couldn't be happier with my experience and purchase. They gave me what I wanted for my trade and they were all very helpful. Special thanks to Mark El Couldn't be happier with my experience and purchase. They gave me what I wanted for my trade and they were all very helpful. Special thanks to Mark Ellis for helping me get the deal I wanted. More

rude manager-won"t return calls was trying to deal for a suv at this dealership..the manager is definitely not there for the customer. and this is no excuse for being rude and unprof was trying to deal for a suv at this dealership..the manager is definitely not there for the customer. and this is no excuse for being rude and unprofessional. The salesmen seem do their job. they have to ask the manager at every step. then the manager just blows them and the customer off. why in the world would it take over 2 hours for the manager to make a decision on an offer.. he may think that his time and training are more important than mine. This time Mr. Fletcher you are wrong. If you cannot treat people with respect and be thankful they tried your business. I for one will not be doing business with any Fletcher group in Joplin. More

Do not buy a car here...unless your ready to have issues! Terrible terrible experience..never have I experienced the lack of experience with car dealership! They will not return your calls after you purchase Terrible terrible experience..never have I experienced the lack of experience with car dealership! They will not return your calls after you purchase a vechicle. They cashed the check they had holding till my gap from my previous car came in..said they would hold till them..have had all sorts of trouble with them.and they cashed it even though we had an agreement (3,250) The car they sold me isn't even close to what they said it was! The insurance part of it was not good either...if you buy here double check everything! More

Money stolen-rude Went in for scheduled service, money stole from my console. Money was confirmed to be there by two people before dropping off. Money was gone when pic Went in for scheduled service, money stole from my console. Money was confirmed to be there by two people before dropping off. Money was gone when picked up. Dealership was rude about the entire issue and said their people wouldn’t steal, but they did. Didn’t offer anything; actually the guy seemed happy when he told me they were going to “absolutely nothing” to make it up to me. Subsequently, have heard from several other friends/family with similar poor experiences at this dealership. I would strongly recommend against this dealership. Also, when I bought my new Highlander, another dealership beat their price by thousands. More

If you are a woman & you want to be treated like an IDIOT When I went to buy a 2016 Nissan Sentra from Toyota, Josh in the finance dept treated me like I was beneath him and had no clue on anything. He spoke When I went to buy a 2016 Nissan Sentra from Toyota, Josh in the finance dept treated me like I was beneath him and had no clue on anything. He spoke to me as if I was a second class citizen because I didn't buy the extended warranty even though I put a pretty hefty down payment down on my car. He figured my sales tax WRONG and being a single momma on a tight budget ended up spending over $150 extra. I wouldn't recommend Fletcher Toyota to my dog, but I would recommend Fletcher Nissan. They have been exceptional with me and my new purchase. More