Frank Leta Acura of Springfield

‼️BUYERS BEWARE‼️ We bought an Acura TLX from them in May, and totalled it in June. The extended warranty we purchased was refundable, and they NEVER submitted for the refund. After 8 interactions with May, and totalled it in June. The extended warranty we purchased was refundable, and they NEVER submitted for the refund. After 8 interactions with their incompetent staff, i sent my copy and refund request directly to AUL (warranty co). The refund was sent to Frank Leta in September. After I called them to track down MY MONEY, I was told they deposited it and "messed up" the bookkeeping, but not to worry because they'd issue a refund. It's now NOVEMBER, still no refund. IF I DON'T HAVE MY REFUND BY FRIDAY 11/12/2021, I'M TURNING YOU OVER TO THE ATTY GENERAL. THIS IS RIDICULOUS. More

I came in last week to look for a truck, Chip helped me out and was a great help! Chip was definitely a great guy! out and was a great help! Chip was definitely a great guy! More

I wanted to give a huge shout out to Ken, Rick, and Chris in finance. Each one to them did an outstanding job in making our car purchase a truly enjoyable experience. Ken was more than helpful and willi in finance. Each one to them did an outstanding job in making our car purchase a truly enjoyable experience. Ken was more than helpful and willing to make sure we got the car we wanted, and took care of all the paperwork and leg work so that when we arrived from Little Rock, AR, all we had to di was just the formalities. When he found out we were driving 200 miles to get the car, he was sure to take care of everything up front. Due to us picking the car up yesterday, and since Ken was off, he made sure we were going to be taken care of, and Rick definitely fulfilled that promise. From the time we arrived, Rick met us at the door and treated us like we were actually people, and not just trying to rush us in and out. He took the time to talk to us and get to know us in the short time we were there. He made sure to ask lots of questions so that he could make sure we left with totally understandability of how the car worked. He was very detailed oriented and that is a huge plus in our book, and made the trip all the more worth while. We wrapped up our day with Chris in finance. This is usually the part of the car buying experience that I and my wife cringe over. In the past, it has always felt like a high pressure sales job. Chris on the other hand, made this the best finance experience I have ever had. He went over all the traditional items and his upfront persona was like no other finance manager we have ever had. He was a joy to talk to and that will help you keep a lot of people coming back. To sum everything up, we couldn't be happier with our purchase from Acura of Springfield. Everyone always says it's the people that make the business, and I will 100% back that up. If the rest of your staff is as outstanding as these three gentlemen, there must be a lot of happy customers. Kudos to Ken, Rick, and Chris for a outstanding job. They deserve a lot of praise. More

Chip was excellent. He was so helpful and took great care of us. Definitely going to him for our next vehicle purchase. Thanks agian we love the RDX. of us. Definitely going to him for our next vehicle purchase. Thanks agian we love the RDX. More

Lying piece of xxxx xxxx bags they tell you you have a deal and just to come back the next day to sign papers and then whenever you do also the deals no good deal and just to come back the next day to sign papers and then whenever you do also the deals no good More

Chip Kidd took care of me and made the car buying process as painless as possible! I actually enjoyed buying my new car from Acura unlike my experience at other dealers! I absolutely love this dealership and as painless as possible! I actually enjoyed buying my new car from Acura unlike my experience at other dealers! I absolutely love this dealership and recommend everyone buying a car from them! More

Our Product Specialist, Chip Kidd was very knowledgeable and professional. He answered all our questions and was very patient with us as we had a lot of questions. We are very satisfied with our new 2021 and professional. He answered all our questions and was very patient with us as we had a lot of questions. We are very satisfied with our new 2021 TLX and would recommend Chip to all friends. More

Sold my car to Acura of Springfield. They gave me $200 over what I asked for and treated me great. Even made sure I got back home, and Chip got me a coffee and doughnut. over what I asked for and treated me great. Even made sure I got back home, and Chip got me a coffee and doughnut. More

Acura of Springfield is definitely the best place in Springfield to buy a car. Everyone is so friendly and helpful and they stop at nothing to make sure you leave with exactly what you’re looking for. Springfield to buy a car. Everyone is so friendly and helpful and they stop at nothing to make sure you leave with exactly what you’re looking for. More