Dan Cummins Chevrolet Buick of Georgetown - Service Center

neglected to tell me about keeping my car when i made an appt.at 11am appt.at 11am More

Excellent and Trustworthy Service! My family and I are from Ontario, and our 2006 Grand Caravan broke down (from engine failure) on I-75 over the 2015 Christmas holidays, and was towed My family and I are from Ontario, and our 2006 Grand Caravan broke down (from engine failure) on I-75 over the 2015 Christmas holidays, and was towed to Frank Shoop. As anyone who has had their vehicle serviced far from home, I was terrified of being taken advantage of. Much to my relief, I received great satisfaction from the staff at the dealership. The service managers were extremely informative and helpful, and kept our concerns to a minimum. The mechanic (Zeus) was highly knowledgeable, and actually came in early on his day off to fix this problem; in fact, when the problem proved to be elusive, he took time from his vacation to finish the job! Initially, the problem was a seized crank sensor, which the mechanic fought to loosen and replace in a way that saved me the potential of great expense. When the sensor proved to be only the tip of the problem, the mechanic spent more time on further diagnostics and wiring repair - but in doing so, the problem mysteriously corrected itself; the thinking seemed to be that the removal and reinstallation of the existing wiring may have corrected the issue. However, I was not charged one cent for any of this extra labour - only the cost of the initial diagnostic and the labour for the sensor replacement! Overall, it was a great experience for someone who was a helpless traveller and at the mercy of an unknown service department. From my experience, I can assure you that you can trust the staff at Frank Shoop! More

crooks and liers Took a dakota in for repair. They didn't fix it correctly. Then wanted to charge more to fix their mistake. Over 2 months im out $2300 and have a truc Took a dakota in for repair. They didn't fix it correctly. Then wanted to charge more to fix their mistake. Over 2 months im out $2300 and have a truck still not fixed. Talked to every level of management and even to Shoop himself. I still got screwed. Again liers and crooks. Take your vehicle there at your own risk. If i could give a negative i would. More