Fred Anderson Toyota of Charleston

Great Team! I worked with Dana, Emily, Brent, Alesia, and Eddie. They all genuinely cared about helping me purchase the right vehicle for the right price. They I worked with Dana, Emily, Brent, Alesia, and Eddie. They all genuinely cared about helping me purchase the right vehicle for the right price. They were all very patient, informative and worked well together to help me understand all elements of the deal that was being made. I have nothing but positive words to say about this dealership when people ask me where I purchased my new car. I also traded in my used vehicle. The team took their time in working with me to settle on a price in which I felt comfortable. Again, genuinely cared about how I felt about trading and purchasing today. Great all around experience. More

Awesome!! If you're looking to buy a car I would recommend Fred Anderson Toyota. Everyone is very nice and very pleasant! They work with you and make sure all o If you're looking to buy a car I would recommend Fred Anderson Toyota. Everyone is very nice and very pleasant! They work with you and make sure all of your needs are met. More

New Car Purchase Outstanding Service in all departments! The amount of knowledge and professionalism displayed throughout my entire visit was unparalleled. I highly re Outstanding Service in all departments! The amount of knowledge and professionalism displayed throughout my entire visit was unparalleled. I highly recommend this dealership to anyone interested in buying Toyota. More

Excellent Service, Excellent Deal. Ron did a great job - very knowledgeable about the car we were interested in and not pushy at all, like some salesmen can be. Thanks also to Eddie Ron did a great job - very knowledgeable about the car we were interested in and not pushy at all, like some salesmen can be. Thanks also to Eddie Nuttall for helping us out on the financing side of things. Easy going, polite, and funny - you helped make the entire process smooth, quick, and simple. By the end of our visit, we left with a new (to us at least) car and felt that we'd gotten a great deal. Thanks again to Ron and Fred Anderson Toyota for making car buying easy - we'll be back to see you again for our next car! More

Awesome Sauce!! I came in with an idea of what I wanted and Regina directed me to exactly what I needed in my used Honda CR-V!! I came in with an idea of what I wanted and Regina directed me to exactly what I needed in my used Honda CR-V!! More

Dealership and Sales staff Review Brent Poling was great to work with. Very patient and helpful. I bought a 2014 Prius and have been happy with the decision. Brent helped make the proc Brent Poling was great to work with. Very patient and helpful. I bought a 2014 Prius and have been happy with the decision. Brent helped make the process easy. He helped me get my user manual for the car that was missing. I recommend this dealership and Brent to work with. More

New truck! Walked in and within minutes I was looking at my truck. I had been to another local dealer the day before and could not find a deal on a truck that fi Walked in and within minutes I was looking at my truck. I had been to another local dealer the day before and could not find a deal on a truck that fit my budget. I test drove the truck and had a deal within 30 minutes. The truck has been exactly what they said it was and I am very happy with my purchase. John even went out of his way to try and find the second set of keys for the vehicle and contacted a local locksmith to have them made for me. Overall, I would definitely go back to them for another vehicle. They were honest, straight to the point, and fast at getting my deal done. Thanks again for the awesome experience. Side note- Lauren Foster was who I called the day before about a couple trucks and did not pressure me into coming in, but set up a time for me to come see a few vehicles on my schedule. I came in the next day and saw her first and she directed me to John. She was great! Finance manager Alesia was outstanding. she made the worst part (paperwork) enjoyable. Great personality and worked hard for me to get the best rate and coverage I needed. Thanks Alesia! More

Bought a used car I made the initial contact online, and Colleen responded within minutes. Made an appointment to look at a particular car, and worked with Brent Frick I made the initial contact online, and Colleen responded within minutes. Made an appointment to look at a particular car, and worked with Brent Frick on the test drive. No pressure, pretty knowledgeable about the car, which is not a Toyota. I bought the car and found the entire experience to be pleasurable and reasonably quick and efficient. Would work with Brent and the dealership again. More

Great salesman helped me but finance dept disappointed me I had never owned a Toyota before so this was a brand new experience for me. I owned a Nissan for the past 10 years and ended up buying 3 more Nissan I had never owned a Toyota before so this was a brand new experience for me. I owned a Nissan for the past 10 years and ended up buying 3 more Nissan cars for my children all from the same dealership. Car shopping is hard enough so when you find a good dealership it's easy to purchase again and again. My experience here at Fred Andersen was a bit different. My salesman Rodney Lewis was a delight to work with. Initially I gave him a dollar figure I needed to be at and the initial payment was way higher than I wanted. Rodney kept going to bat for me and finally we were within $40 of my initial budget. I really loved the car so I decided to spend the extra $40. That's where my great experience ended even though at the moment I didn't realize it. When I came home with the car my husband was away so he didn't see the car or my paperwork for a couple of days. Well when he looked over the paperwork he noticed something that I didn't. I was paying $2700 for extended mileage on my warranty that Eddie Nutall added to my contract paperwork that represented mileage that Eddie said he would add to my warranty. Eddie NEVER mentioned to me that I would be charged for it. Did I initial the paperwork? Yes I did. After spending 5 hours at the dealership I was exhausted. Eddie explained to me all the signatures page by page but he NEVER explained to me that the "extra" miles he was so kindly giving me were actually costing me $2700. That right there was my extra $40 in my payment that Eddie knew I was not happy doing. I know that Eddie took advantage of my fatigue and the fact that I am a woman who probably would not notice the additional charges. Shame on him for doing that to me because not only did he make me feel stupid and taken advantage of but he also lost a customer that will not recommend the dealership to a friend and I will not be a return customer. Like I stated earlier I am an easy repeat customer when I am treated with respect and treated fairly. I recently spoke with another past customer and I told her what happened to me and she said she heard that the dealership has a reputation for doing this so she said she and her husband were ready for it when it was presented to them. I now have a car I love from a dealership that as my children would say is "sketchy". My husband explained to me how dealerships make a decent amount of money on these warranties. Shame on Fred Andersen Toyota and shame on Eddie Nutall for disappointing a new buyer. I am very sad that I will have to spend the next couple years dealing with this dealership until I sell or trade in my car but when I am ready to trade it won't be at this dealership. More

Pretty Awesome Tanya helped me with the purchase of a 2009 Prius during the 1,000 year flood! She wasn't pushy at all and helped me make an educated choice on the ty Tanya helped me with the purchase of a 2009 Prius during the 1,000 year flood! She wasn't pushy at all and helped me make an educated choice on the type of vehicle i was looking for. There was an issue with my tires shortly after the purchase and Tanya made sure i was taken care of. The dealership was also accommodating with my 3 children during the buying experience. More