Fred Anderson Toyota of Sanford - Service Center

TOOK OUR NEW HIGHLANDER IN FOR 1ST SERVICE,TIRE ROTAION WAS NOT PERFORMED ON ONE SIDE,A VALVE STEM CAP WAS MISSING, HOW I NOTICED.THEY ASKED THE TECHNICIAN AND HE STATED HE FORGOT TO ROTATE THE OTHER SIDE, WAS NOT PERFORMED ON ONE SIDE,A VALVE STEM CAP WAS MISSING, HOW I NOTICED.THEY ASKED THE TECHNICIAN AND HE STATED HE FORGOT TO ROTATE THE OTHER SIDE,I STATED I WOULD NEVER TAKE MY VEHICLE BACK.WE THEN TOOK ANOTHER NEW HIGHLANDER IN FOR ITS 1YR SERVICE,4,900 ?MILES.I MARKED THE REAR TIRES WITH PAINT DOTS BECAUSE OF NON TRUST,AFTER THE SERVICE WAS DONE,WE GOT HOME AND THE TIRES ON ONE SIDE WAS NOT ROTATED.TALKED TO GM JASON PEREZ AND HE STATED THAT THE TECHNICIAN SAID HE FORGOT TO ROTATE ONE SIDE. LETS SEE HERE,2 DIFFERENT VEHICLES,2 DIFFERENT TECHNICIANS,SAME ISSUE,TIRES NOT ROTATED AND SAID THEY FORGOT,I'LL LET ANYONE DO THE MATH. SO THEY OFFER ME TO TAKE MY VEHICLE ELSEWHERE AND SEND THEM THE RECEIPTS FOR THE SERVICES AND THEY WOULD REIM.BURSE ME. DOES THAT SOUND LIKE THE FRED ANDERSON FAMILY PLAN THAT WE SEE ADVERTISED. More

I had been taking my bmw that I purchased from there, to get serviced for last 3 yrs and not to much of a problem and then made appointment brought it out and waited 3 hours to only be told they couldn't d get serviced for last 3 yrs and not to much of a problem and then made appointment brought it out and waited 3 hours to only be told they couldn't do it because didn't have big enough wrench. As I was told the boy said that and turned walked off like o well. No apology or have a nice day or anything. O well. Last time I waste time there More

Advisor said he would cancel a parts order for me, but he didn’t. Had to call parts dept the next day. Reason for visit was to have rear window tint material replaced because of scratch lines in the materi didn’t. Had to call parts dept the next day. Reason for visit was to have rear window tint material replaced because of scratch lines in the material; the scratches are now gone BUT now there are smudges on window UNDERNEATH the tint material. More

Service was great! My vehicle was well taken care of, and everyone was very polite and professional. It's always a pleasure getting my car service by Anderson Toyota. Thank you. everyone was very polite and professional. It's always a pleasure getting my car service by Anderson Toyota. Thank you. More

Always a great experience- the GM and service manager go above and beyond to make sure the service is great! Everyone there has a smile on their face! above and beyond to make sure the service is great! Everyone there has a smile on their face! More

Always a great visit at Fred Anderson Toyota. I know I can trust them for all of my service needs. When I drop off my car I know the advisor and my tech will take care of my vehicle. Always a fair price a can trust them for all of my service needs. When I drop off my car I know the advisor and my tech will take care of my vehicle. Always a fair price and quality work. More

The employees were professional and also rendered excellent customer customer. Service was conducted on a reasonable amount of time and the service call me on my phone upon completion to pick up my excellent customer customer. Service was conducted on a reasonable amount of time and the service call me on my phone upon completion to pick up my vehicle. More

As usual the Service team was outstanding and my vehicle was well taken care of. Advisors are always polite and willing to make it a positive experience. was well taken care of. Advisors are always polite and willing to make it a positive experience. More