Fred Beans Ford Lincoln of Doylestown

Beware! You won’t even get the courtesy of a call back I visited on December 31, 2018. THEY PULLED MY CREDIT 9 TIMES and never called me after I spent a whole day there. What a waste of time. My credit sc I visited on December 31, 2018. THEY PULLED MY CREDIT 9 TIMES and never called me after I spent a whole day there. What a waste of time. My credit score has gone down at least 30 points because of the EXCESSIVE amount of times they pulled my credit. There is no excuse for poor customer service. It’s clear they care nothing for the customer, just sales. Well you won’t be getting mine. I will tell anyone who listens about this experience. More

Horrible Experience!! Had a good experience the day I purchased a pre-owned Escape. Was called ten days after purchasing the car to inform me they made a major error in typ Had a good experience the day I purchased a pre-owned Escape. Was called ten days after purchasing the car to inform me they made a major error in typing in the wrong payoff amount in my paperwork nor did they call to verify the payoff. Out of coincidence the salesperson stopped working there two days after my sale. The General Manager, Tony could care less. He showed no empathy with the situation. I then requested to speak with the owner who was just as rude. He made sure to throw in my face how long he’s been in business and that the situation would get nasty. I really was made to feel like a thief. Like a pebble in their shoe that they wanted to get rid of. I ended up returning the vehicle back to them and getting my trade in back. Took my business elsewhere and ended up with a brand new Escape! As someone who works for a financial institution and in Customer Service, there’s a way to talk to people. I will be sure to not recommend anyone to this “family” of dealerships!! More

Lack of follow-up on promised action Purchased a 2014 Explorer - on CPO program [Certified Pre-Owned] JULY 2017. Seven weeks after purchase, discovered the paint on the hood lip bubbling Purchased a 2014 Explorer - on CPO program [Certified Pre-Owned] JULY 2017. Seven weeks after purchase, discovered the paint on the hood lip bubbling [a know issue on 2013 Explorers]. Returned to Fred Beans; they did endeavor to have Ford Motor Company repair- with a shared expense to me [again, seven weeks of ownership]. I decided. By February 2018, the winter conditions significantly advanced the paint loss, and corrosion at the hood lip worsened nearly to the point of perforation. Another return to the dealer brought agreement that the hood needed to be replaced, and a request for warranty coverage was made. This was denied by Ford Motor Company; although a shared repair was offered [about $1000. cost to me]. I escalated the claim, engaging a Factory Representative to review the case. This required a third visit and inspection by Fred Beans. This claim was again declined and a very rude and officious Ford Motor Company Customer Service Representative stated in no uncertain terms that this was her "last and final offer", citing that the 'perforation warranty covers only actual surface perforation'. Please note that aluminum - as used in these hoods - rarely actually 'perforates'. It 'corrodes', as is the case in my and other affected units. I engaged -- and continue to engage -- the assistance of the service manage at Fred Beans, who did state on previous occasions that he would "go to bat" for me for a fair resolution, given the know issues with paint loss and corrosion on 2013 and early 2014 Explorers, and the recommendation by the Fred Beans Paint and Body facility that a replacement was required and a just claim, given the severity of the damage. Additionally, he stated that he would approach the Fred Beans store management for authorization for the store to assist in the co-pay of a replacement hood. Sadly, any follow-up on Fred Beans Ford has had to be at my initiating. Here we are 11 months after the initial report of the defect, and despite promises from the service manage that he will follow up with me, no contact has been made since my previous contacts reaching out to him, 8 weeks ago. It appears that Ford Motor Company is 'waiting me out' to the point of the vehicle mileage then exceeds that of the perforation warranty. My rating for Fred Beans is with my full understanding of the involvement of Ford Motor Company in this claim; rather my rating is based on zero follow-through on the promise of support and updated status reports from Fred Beans. More

A personal thank you to our sales rep Ellen Legris I purchased a 2018 Ford Escape at Fred Beans Ford, Doylestown PA and had a positive experience. I highly recommend Ellen Legris for your salesperson. I purchased a 2018 Ford Escape at Fred Beans Ford, Doylestown PA and had a positive experience. I highly recommend Ellen Legris for your salesperson. Ellen exceeded our expectations and worked closely with us from the beginning to the end. She made us feel comfortable and was very pleasant. We received excellent customer service from Ellen Legris. She was great! More

Fred Beans not the same integrity of Bill Marsh Whatever you do not buy any Ford Escapes Used or New late recalls and Latent Defects. not the same honest and compassionate i have dealt with over 30 Whatever you do not buy any Ford Escapes Used or New late recalls and Latent Defects. not the same honest and compassionate i have dealt with over 30 years More

Excellent service We were received by Luke Bennett who was very courteous and did an awesome job. The test drive was excellent as we were able to test the beast on diff We were received by Luke Bennett who was very courteous and did an awesome job. The test drive was excellent as we were able to test the beast on different roads. All our questions were answered with the financial representative and we left wit a positive feeling. We will come back for our next car! Thanks again More

Used truck shopping I had a very good experience at Fred Beans Ford Doylestown Pa, the sales persons John Giannakopoulos and the sales staff went all out trying to fine m I had a very good experience at Fred Beans Ford Doylestown Pa, the sales persons John Giannakopoulos and the sales staff went all out trying to fine me the the type of truck that i was looking for, I highly recommend this dealership More

First Time Buyer at Fred Beans Ford This was one of the most pleasant car buying experiences we have had. Car salesman, Luke Bennett, ensured that all our needs were met without high pre This was one of the most pleasant car buying experiences we have had. Car salesman, Luke Bennett, ensured that all our needs were met without high pressure. He found us the perfect truck after listening to what we were looking for. More

Good sales experience...but finance was a dud. Shopped around for a used car and ended up purchasing a used Nissan Sentra. Our sales experience all the way around was very good. Our sales person ( Shopped around for a used car and ended up purchasing a used Nissan Sentra. Our sales experience all the way around was very good. Our sales person (Jeff Travor) was VERY good to work with and I HIGHLY recommend him. Our experience with finance on the other hand, was not so good. We waited around for well over an hour just to get into finance and once there, the guy was very disorganized and seemed disinterested in providing us with various finance options. I felt like he was trying to "upsell" us at every turn and didn't have our best interest in mind. If I had it all to do over again, I would have secured financing elsewhere before going in. I would suggest you do the same or at least know your finance options before you sit down with Fred Bean finance. More

Excellent Dealership Overall Great experience. I ordered a Raptor from them. After an initial mix-up in the order, Fred Beans did the right thing and rectified the situa Overall Great experience. I ordered a Raptor from them. After an initial mix-up in the order, Fred Beans did the right thing and rectified the situation. Very happy with my truck. More