I was online search for an SUV and came across a used vehicle that was in Fred Beans used inventory. I inquired about the vehicle online and was provided an internet quote of $19,999. I called the dealership later that evening and scheduled an appointment to come in on the weekend to take a look at it and possibly test drive and maybe work some numbers.
I loved the vehicle and following the test drive the salesman and I were discussing numbers and he came back with his first number at $21,798 telling me that this was a great deal and the lowest he could go on the vehicle. I questioned him that being the lowest number he could go and provided him with a print out of the online quote that I received from their internet sales rep. The salesman stood up and excused himself from his desk and returned with his boss (sales manager). The manager introduced himself handing me his business card. The Sales Manager told me that if the number that the salesman presented me in person was not going to work for me that they are very busy and gave me the notion towards to the door.
I was completely thrown off by this as typically negotiations were start and we would work out a deal that we both could agree on. But apparently, the salesman didn't like that I caught him lying to my face about what his lowest number was on the vehicle and then instead of going back and forth with numbers I was quickly thrown the door.
Ever since this experience, I will no longer consider purchasing a vehicle from this Fred Beans of West Chester and share with my co-workers, friends and family of my experience so they do not have to waste their time with poor customer service and a dealership that doesn't want your business.