Fred Beans Mitsubishi of Doylestown

Not allowed to negotiate price. Looked for a car to finance. Saleswoman had us fill out all of the paperwork and came back to is with a bank that would finance us. We wanted to look Looked for a car to finance. Saleswoman had us fill out all of the paperwork and came back to is with a bank that would finance us. We wanted to look at a 2011 Subaru that had 40k miles on it for about $15,000. She claims that the bank will only finance us for no less than $10,000 and has to have less than 100,000 miles on it. Great! The car we were interested in was $15k with only 40k miles. She wouldn't let us see it. She claims the bank would only let us look at certain cars. We ended up looking at a Nissan that was a 2008 for $15,000 and had 64k miles on it. Something seemed fishy with that concept. We were told that the bank will only give them $12k not $15. We also had 2 trade ins. They low balled us horribly and only gave us $2k for both cars. I told them we can do better on prices and she told us that they do not haggle. No dealerships in PA haggle anymore. Really? Also, the car came with a warranty but because the bank would only finance 12k instead of the full amount, we were then told that we no longer get the warranty and had to pay for it. My husband stupidly agreed. Needless to say, because my husband doesn't like conflict and doesn't want to make ppl angry, we ended up taking the car and paying for a warranty and not pursuing better pricing or a better reasoning as to why we can't get the car we originally wanted. Also after driving an hour to get to the dealership, fighting with my husband all day, being there for 6 hours with a baby that missed her nap time ...I was made a fool and wasn't able to speak to a manager about my concerns because they convinced my husband that he didn't have any other choice. Stupid husband, very stupid me, and degrading associates. More

In September 2013 I brought my vehicle in for service (routine maintenance). Shortly after that I took the vehicle to another technician for additional service and learned that the service I had paid for (routine maintenance). Shortly after that I took the vehicle to another technician for additional service and learned that the service I had paid for at Fred Beans was in fact never done (brake inspection). I retuned to Fred Beans for State Inspection and brought to the attention of service manager Gus Wadsworth that I had paid for brake inspection as well as other routine maintenance back in September 2013 and that another mechanic was able to confirm that the brake inspection was never done. Gus offered no compensation other than refunding the money for the brake inspection. I am hesitant to return to Fred Beans for any service in the future not knowing whether any service I am paying for is actually being done. Especially something as critical as brake inspection. The vehicle is a 2011 (purchased at Fred Beans) and was taken to Fred Beans for State Inspection in 2012. Knowing that this recent service was not competed as ordered, I now know that the inspection in 2012 was not done properly either. I have zero confidence in the service department at Fred Beans. More

Spent a lot of time on internet, looking for a foreign car, I had received an inheritance of $6500, and I needed a car, because I am on disability. Overall, my view of Fred Beans was good at first, I pick car, I had received an inheritance of $6500, and I needed a car, because I am on disability. Overall, my view of Fred Beans was good at first, I picked out a nice looking car, when I got there, the salesman was nice, acting a bit guarded and a quick look at the car, He disappeared and a lady took over with the paperwork , charging me for things I did not understand ,like Theft Guard, for $299. Ok, I left to go home, car was running ok, then when I turned on the heat, There was a noxious odor, which I thought was fumes. Two days later, the service engine light came on the car, so the smell bothered me. It made me feel like I was getting asthma. I called the gentleman who sold me the car, and told him about the fumes and service engine light. He became very agitated and started talking to me in a very angry voice, He said the service engine light meant that the gas cap was loose, and I did not agree with him, because it could produce many problems from an oxygen sensor, to a bad sensor to a catalytic converter. He did not agree, He said the car was an as is car, but it cost me close to 5 grand after all of the paper work was done. I asked if I could speak to a supervisor, he said there was no one there , but he would let me talk to service manager Scott and they would do a scan for me, but not the work, I talked to Scott who was very nice, He said that I could come up and they would scan it. I told him that my mechanic would need to scan it for himself and he said, ok, if you don't want the $100 scan, I initially accepted it with Scott, but at this time , I was feeling very upset, my heart was racing. I had to talk to my Pastor, I was so upset, I did not call to cause a problem, just to let them know what was going on. My Pastor said He would have done more. Later, I called and asked to talk to Scott, He was not there, so I left a message on his voicemail telling him I was cancelling the scan, because my Pastor said I could get a free one at Pep Boys. I discovered the bad smell was a very strong cigarette odor, which I was going to have to deal with. The rest of the auto was beautiful. More

We went to Fred Beans because we saw a used car on their website that we might be interested in buying. We wound buying a car that was more expensive than we wanted to spend but thought it would last a litt website that we might be interested in buying. We wound buying a car that was more expensive than we wanted to spend but thought it would last a little longer and it was pre-certified so it was a better deal - we got a Ford Escape. It only had 10k miles let on the warranty, but that was ok. We put down $3k - more than we wanted to. We realized that the model was not what we thought through conversations...it was the absolute base model. We got totally ripped off. Paid way over blue book. OK...so shame on us for not investigating ...but then at 32 days of owning the car - the engine seized (and of course it was after Fred Beans 30 days so they were not willing to help us). The car had 98, 000 miles...so they replaced the engine. After the engine was replaced and some additional work had to be done (which we paid for out of pocket), I spoke with Dennis and told him I WANTED OUT OF THIS CAR. Of course he brought up our budget and how we bought an $8k car and it will be more money. He assured me he would get to me with some options...2 months later and a few phone messages to Dennis and nothing. Then after a few months...the new engine seized. This time the engine was under warranty but nothing else! So, I called the GM - Tony. He did tow the car to the dealer but it took weeks to get the new engine approved. They only paid for a rental for 5 days. I had to put out $200 for a rental so we could go to work. Then when the engine finally got approved and put in...$600 of work had to be done in addition. And Fred Beans would not budge on helping with that. I was clear with Tim (service person), Tony and Dennis that I want out. You would think they would be trying to help get us out of this piece of over priced junk we got from them. The best part is during the time Fred Beans had our car and WE ARE PAYING for a rental and our loan payment for this junk car; our sales person Dave calls us to send a referrals to him. SERIOUSLY!!!! Referrals. You should be calling and helping us get out of this car with a fair price. We were ripped off, and only when I called Fred Beans himself and wrote customer service 2 x's did I get a call from them to come in...At that point...we decided to go somewhere else where we got treated fairly. More

I thought this dealership would be best since they have so many locations and they sell good brands of car. I visited their website to purchase an old Honda accord. So I called the number that was listed o so many locations and they sell good brands of car. I visited their website to purchase an old Honda accord. So I called the number that was listed on their website and talked to an internet sales guy named Jeff (there is only one Jeff at Fred Beans). Jeff mentioned that the car is in a very good shape and has no mechanical problems. I mentioned that I come from Cherry Hill, NJ and will be taking 1/2 day off from my work with an intention to buy the car. I did tell him that if anything that he is saying on the phone is incorrect, I would ask for reimbursement from my time and gas and toll to get there. He agreed. When I arrived, the sales guy Tim walked me to their lot to show the car. When we went near the car, he mentioned that the car had transmission problems and one of the wheel is out. The car needs alignment and it will not pass inspection. How unqualified the internet guy Jeff is that he considers slipping transmission as a non-mechanical problem. I was totally disappointed and decided never to go back to that dealership. I had the same experience in Flemington Fred Beans location two weeks before this incidence happened. I mentioned this to Tim and asked to speak to Jeff but they were clearly fooling me around saying that Jeff had left for home an hour ago where I talked to Jeff just 20 mins before I arrived. The entire experience was very belittling. I asked for the reimbursement for $100.00 for gas, toll and my time off from work. Tim ensured that he will get back to me in a couple of business days. I didn't hear from them for almost a month so I tried calling him but left him a voice mail too. Till date (05/31/2013), I haven't got any reply. I had an agreement with Jeff that if I am called with incorrect information and they try to sell me something, I will ask for reimbursement and still they could not keep up with their commitment for $100.00. Buying a car is a matter of thousands of dollars. One who cannot keep up with their commintment on $100 cannot for sure keep their commitment for thousands of dollars. BE AWARE AND AVOID THIS DEALERSHIP. STAY AWAY. Completely disappointed Customer from Cherry Hill, NJ. More

I normally would not write a review of anyone selling a service, but my purchase experience was truly professional. I am an active duty soldier and bought my mustang on leave. Fred Beans really showed me w service, but my purchase experience was truly professional. I am an active duty soldier and bought my mustang on leave. Fred Beans really showed me what it means to support military men and women. Not only did they work with me on the price, but they offered to have the car brought to me. My mom and dad were treated very well when they came to see the car before I got home, and the warmth and respect they offered them was great. If you need a car, these are your guys! I have read the same reviews below and almost did not go to the dealer, but they are in my hometown and I did not have much time to get my deal together. I went anyway and I was very pleasantly surprised. I am not doubting anyone else's experience, I can only tell you that mine was beyond my expectations. I am also not one of those military members who expects something for nothing, or anything special for my service. Everyone I have dealt with there showed me the level of service I would never expect. More

Our son is home on a short Military leave and needed to purchase a car. We made an appointment for Saturday 4/6/2013 afternoon with salesperson Rachel at Fred Beans Ford, Doylestown, PA to see a specific purchase a car. We made an appointment for Saturday 4/6/2013 afternoon with salesperson Rachel at Fred Beans Ford, Doylestown, PA to see a specific 2010 Mustang that they had on their website for $17,999. Upon arrival we find that the exact car we saw on their website is priced at $19,984 on the lot. Now Rachel informs us that the internet, meaning their website is incorrect and does not always "catch up" with their actual pricing...WHAT!?!?!?! Since our son is a Marine, she will now offer him a Military discount and reduce the price to $17,999 (the same price that they have it listed for on their own website). We expected their list price to be the $17,999 that they published and would negotiate from that price, now their position is that they "just" reduced the price by $2,000 for our son. We later informed them that the Kelly Blue Book values the car (dealer certified, mileage and all the car details included) at less than $17,999 and we would like the price closer to the Kelly Blue Book pricing. A sales manager at Fred Beans Ford is now involved as well and he informs us that "everyone knows that Kelly Blue Book prices are wrong" and that their own valuation system is more accurate. It is obvious that our son really wants this car and they know it, but it is we, the parents who are putting down a large portion of the payment on this car. I walk out of the showroom on the phone with a friend who is further researching the value of this car on the internet for us and telling us that with the high mileage on this car and it having had three previous owners this car is over priced. When I walked back in the sales manager reduced the price a little more as a Military discount (which sales person Rachel claimed earlier that they already gave us), but still a thousand plus above the highest blue book value. The manager then stated that we could either take the car at this price right now or he was going to start increasing the price for us! To he relief of our son, we purchased the car, an extended warranty and a special interior and exterior treatment package. A few hours later we left with the car. Twenty four hours later this Fred Beans certified car has issues. Hopefully the Fred Beans Ford service department will have more integrity than their sales department and work fast. The young Marine has to leave soon with hundreds of miles to drive back to the base. More

I located a used 2006 Honda Civic on Fred Beans Ford Dealership website. The car was listed for $8000.00 dollars. I spoke by phone with a Sales Manager by the name of Jeff Haze who informed me the car w Dealership website. The car was listed for $8000.00 dollars. I spoke by phone with a Sales Manager by the name of Jeff Haze who informed me the car was available for the above listed price. I drove to the Fred Beans Ford dealership in Doylestown Pa. that evening and spoke for an hour with salesman Paul Mednick as he attempted to locate the vehicle. He informed me the car was in one of the repair garages being prepped for sale. Salesman Paul Mednick said he would contact me the following day and I would be able to see and test drive the car. Paul left me a message on my phone the following day informing me he had located the car and would be able to have the car available for me to see. I arrived at the dealership and salesman Paul Mednick was busy with another customer. Salesman Nick F. was available to locate the vehicle and took my wife, daughter (who the car was being purchased for) and myself for a test drive. Salesman Nick F. had informed us the car would be detailed the following morning, but we would not be able to put a down payment on the vehicle or be able to "hold" the vehicle. The car cold be sold prior to us getting to the dealership the following day. My family decided to purchase the vehicle before leaving the dealership because we were afraid someone else would purchase the vehicle the following morning prior to us arriving the following day. Nick returned from a back office with the paperwork and said the price of the vehicle was $10000.00 dollars. We informed Nick that the price of the vehicle we had discussed with Manager Jeff Haze, Salesman Paul Mednick in addition to the Fred Beans website was $8000.00 dollars. Nick found another Sales Manager who said he was not able to sell the vehicle for less than $10000.00 dollars and he did not know where we had seen the website price of $8000.00 dollars. We informed him of our discussions with Jeff Haze, Paul Mednick and also pulled the Fred Beans Dealership website at that moment showing the $8000.00 dollar listed price of the vehicle. He responded that work had been done to the vehicle and the price was now $10000.00 dollars. We would have never come to see the vehicle if this had been the advertised price. At no time had there been a discrepancy with the price when we were there the prior evening. In fact, salesman Paul Mednick had pulled the vehicle up on the website and it was listed for $8,000.00 dollars. In fact, the price did not change on your website until an hour after we had left the dealership. We had hoped to open a relationship with Fred Beans with the purchase of this car. We have two other older cars that we are looking to replace. But, after today, we were reminded why we have been loyal customers of Thompson Toyota of Doylestown. Because they don't do bad business, false advertising and unlike we just found with Fred Beans, customer satisfaction is Thompson's Priority. And incidentally, prior to finding out that the sales price of the vehicle had jumped $2000.00 dollars, as we were sitting at Nick's desk, while he was writing up the agreement of sale, another salesmen came over to grab one of the car keys for the very car we were purchasing. When asked what he was doing, he stated he was showing the car to another interested customer. What is up with that? Prior to writing this review and putting into words of our experience with the Fred Beans Ford Dealership, I located a Car Dealership Rating webpage. It is now Crystal Clear why Fred Beans Dealerships has a Rating of 3.1 out of 5 and Thompson Toyota has a Rating of 5 out of 5 rating. More

Fred Beans Ford took complete advantage of my Active Duty Military Service, resulting in me having to physically come home on leave and, rather than spend time with my family during leave, drive 30 minutes t Military Service, resulting in me having to physically come home on leave and, rather than spend time with my family during leave, drive 30 minutes to the dealership and physically, in person, argue with everyone up to the General Manager (all of whom I spoke to on the phone and never returned my calls). They refused to give me what I paid for until I was standing in front of them. And they "support military." The story below is a considerable length, but I strongly suggest you read it before doing business with Fred Beans. First, I went through a Chevy dealer named Dan who was very helpful. We test drove the Camaro and then the Mustang when I saw it in the lot. When I decided I wanted that, he set me up with a Ford dealer, Tim. Tim understood that I was leaving in a week and wanted to buy the vehicle before leaving the state. He failed to call me back after countless messages and people saying they'd "call his cell and have him call me right back." I finally got on the phone with a Sales Manager, Dennis, who was helpful and smoothed things over. I came in to sign the paperwork, heard Tim say, "I didn't call him back, he's got USAA pricing and all those discounts, I wasn't going to make anything off him, couldn't he just buy the car somewhere else?" If you won't help people with military discounts, DON'T OFFER MILITARY DISCOUNTS. I was almost ashamed for my service to the country at this point. Dan and Dennis helped me finish the paperwork. I paid for two stripes, all-weather floor mats, and side window deflectors, all of which Dennis said would be done at the dealership, not the manufacturer. I left and moved with the Army, both Dennis and I both knowing I'd be back for the car the first holiday after it came in. Three weeks before Veterans' Day Weekend: Car is in. Dan looks for it - can't find it. Dennis tells him he'll grab it when it's closer. Dan tries this a few more times and gets the same answer each week. I call and specifically ask Dennis if the stuff the dealership was responsible for was finished and he tells me, "Yeah, it looks great." (He later says he just meant the car looked great, even though I was specific about what he was to have done). I finally come in to grab the vehicle: no stripes, no mats, no side window deflectors, and Dennis isn't in. A different manager, Gary, decides to try and help me. He tells me that Ford will take care of this and it'll be his "personal project." He says not to talk to Dan anymore, because a Chevy Dealer cannot assist with Ford Detailing - this is Ford's mistake. His plan is to have me find a Ford Dealer near me, get it done, and have Fred Beans pay that dealership. I don't understand why it's my responsibility to fix it, but I agree, because I was heading back to VA the next day. I find a dealership who says they cannot do that. I call Gary and he tells me, "Look, I just tried to help, I'm not part of your deal. This is Dan's fault." I, frustrated, remind him that he said Dan was done and he made this his "personal project" and he takes my zip code and says he'll call me by the next morning with a place to go. 3 weeks later and 3 messages later, Gary never spoke to me again. I speak to the GM, Tony. He apologizes for everything, says he will make it his "personal project" and takes my zip code, telling me that he'll call me back by the next morning with a place to get it done near me. I tell him that if he cannot find a place, I will do it when I'm home for Christmas, but that time is leave I'm taking to be with family, so I would rather not. He says he understands and will call me the next morning no matter what - with either a place near me to get it done or a date/ time for me to get it done when I am home. I gave him the dates I'd be in town. 3 weeks later, home for Christmas/ New Years, I haven't heard from Tony. I physically go in to Fred Beans Ford and demand an explanation. Gary's genius excuse is that for those 3 weeks that I tried getting in touch with him, he was trying to get in touch with me and, perhaps, just for those three weeks, his work phone and my cell phone weren't working (but only when we called each other - because both phones had no issues with other customers/ other phone calls). I ask to speak with Fred. I am denied. They tell me they will fix it right away, but have none of the parts. They require me to come back in two days when they can get the parts in and still are unable to do the stripe. Tony, in a frustrated manner, offers me double the price of the stripe in the form of a check. He leaves, Tim says he thinks I should get more if I want the job done right, I ask Tony and he says absolutely not. I take what I can get and leave. In my job, this is unacceptable behavior. I was attracted to Fred Beans, in part, because they advertise support of military personnel. I still, to this day, am unable to speak with Fred. I think he needs to know what happened. I don't think I was provided sufficient compensation, especially after being taken from my family during holiday leave. More

Went in to make deal because we verbally agreed to a price over the phone. When I got there the paperwork was incorrect. I then couldn't get any of them to call me back. I gave them 500 toward my fir price over the phone. When I got there the paperwork was incorrect. I then couldn't get any of them to call me back. I gave them 500 toward my first months payment and they are now trying to keep my initial payment, it's in dispute with my credit card company. Just an awful experience. More