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Fred Haas Toyota Country - Service Center

4.1

91 Lifetime Service Reviews

22435 Texas 249, Houston, Texas 77070

91 Reviews of Fred Haas Toyota Country - Service Center

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August 06, 2018

"Horrible customer service and actual service. Only want mone"

- Jleamons

Terrible experience. So bad I won’t buy a Toyota again, have been buying Toyota since 90’s, will not buy another because apparently Toyota condones this abusive treatment of their customers.

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Recommend Dealer
No
Employees Worked With
Service.
May 26, 2018

"Happy customer!"

- Alisat79

Isaac and Carlos were terrific to work with. The best car buying experience I have ever had. Glad to do business with such great people!

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Recommend Dealer
Yes
Employees Worked With
Isaac Alimi
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Carols Jimenez
May 04, 2018

"Great services and care"

- Toyota

Thanks for sufficiently getting me into and out efficiently and timely thank you so much.dound which I was thinks it would be longer but it wassnt all that long.

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Recommend Dealer
Yes
Employees Worked With
Erica I think service representative
January 12, 2018

"Oil change"

- Avalon

Highly recommend service with Erika at Fred Haas Country Toyota. Competitive pricing on oil changes and other services and not pestered on upsales like in the old days which is why I stopped using dealer service.

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Recommend Dealer
Yes
Employees Worked With
Erika
Jan 13, 2018 -

Fred Haas Toyota Country responded

Thank you for the recommendation. This is better than any form of advertisement we could possible invest in. We assure you that the entire service team, appreciates your kindness. Thank you for sharing your experience, not to mention the 5-star review. Have a wonderful week.

November 09, 2017

"Checked tires"

- Thendricks

20,000 mile check up. Needed tires rotated and pressure checked. I worked with Larry. Initially he thought I would need to pay because I had not driven far enough between checkups, but he was able to have Service check completed without any charge. I really appreciated that.

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Recommend Dealer
Yes
Employees Worked With
Lawrence White
October 24, 2017

"Great Service! "

- spitshinedetailer

I made an appointment and was very pleased as to how prompt they were in handling my maintenance. Very comfortable waiting area with nice amenities. I found the staff to be very helpful and courteous.

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Recommend Dealer
Yes
Employees Worked With
Patrick Bonin
August 18, 2017

"Great Service Dept"

- Beth F

Very pleased with the service provided by Scott. He has been my service agent for past couple of years and always done a great job. From the time you drive up until service is completed, you will be treated like a VIP. Thanks, Beth

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Recommend Dealer
Yes
Employees Worked With
Scott
June 11, 2017

"Poor service"

- Chasrest123

Very over priced and slow. An appointment for 7:15 am they totally missed, a service appointment for oil change took over 5 hours due to walk ins regardless of my appointment, a loose front bumper on a new car Toyota Camry and they said they could not fix it, a service job quoted at about $200 came to over $600. All in all they are very good when you first walk in the door but once you've purchased a vehicle their attitude is condisenting and the smiles are gone. I would not buy another vehicle from this dealership unless you like throwing away money and being treated poorly after the fact. They the topical car sales people with an angle and that's all.

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Recommend Dealer
No
Employees Worked With
Clint Barton
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 14, 2017 -

Fred Haas Toyota Country responded

Hi, we are terribly concerned about your comments in your review. We want to be clear that we don't just your business during the sell, but for years and years to come. We want you so happy with us that staying long-term becomes an afterthought. On the appointment, yours was actually for the following Wednesday, not the Sunday you came in. We understand how that can happen, but we're hoping you'll see we did all we could to get you in as soon as we could not having any idea you'd come to the store 3 days early. We hope this hasn't destroyed your confidence in us. We really value you and want you to be happy with our service to you.

May 19, 2017

"OK service"

- karen123

OK service scheduled in a timely , i had previous bad visit for a simple oil change and spent over 2 hours on a scheduled visit. I am testing them now for a front end brake job and see how they do. TBD

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Recommend Dealer
Yes
Employees Worked With
No Name? Forgot
Jun 14, 2017 -

Fred Haas Toyota Country responded

Karen, first and foremost, thank you for allowing us to prove ourselves to you after a previous visit was less than stellar according to your comments. We do take our customer's time very serious, and we appreciate you mentioning it. Thanks again, and all the best. We look forward to seeing you again.

January 14, 2017

"AWESOME!!!"

- Sophiecakers13

2 THUMBS UP!!! From the first phone call I made to schedule my appointment to when I drove off with my vehicle was fast, easy, and stress free. I've been to many dealerships and have had bad experiences. But FRED HAAS was far from that. The Staff had absolutely wonderful customer service. The person who helped me at Fred Haas was Jack Muha. He was very professional, very personal, and overall AMAZING. I didn't feel rushed nor did I feel pressured. He answered every question I had. Most dealerships I have gone to had salesman or other employees that were agressive and shady. He was far from it which made me feel very comfortable on leasing my vehicle. I actually had an appointment at Sterling Mcall Toyota, but I'm so glad I called Fred Haas. If it wasn't for Jack's wonderful first impression on the phone, I would have probally ended up at the other dealership. I would also like to thank Patty Cone for helping me. Great Customer service!!! Thank you for my 2016 Nissan Altima!

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Recommend Dealer
Yes
Employees Worked With
Patty Cone, Jack Muha
Jan 19, 2017 -

Fred Haas Toyota Country responded

Sophie, what an incredible review. You've just defined how we want every customer to feel. We know Jack, as well as the entire sales team, appreciates your kindness. Oh, and we know Patty appreciates the recognition as well. Anytime we receive a 5-star review, we're pumped. But a detailed one likes this is just about the highest reward we can think of from a customer. Again, thank you so much!!!

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