Audi Birmingham Michigan

Customer service sucks! They never call you back and their attitude about not taking care of business is terrible. Went to Suburban Audi in Farmington Hills. 100% Better se They never call you back and their attitude about not taking care of business is terrible. Went to Suburban Audi in Farmington Hills. 100% Better service!!!! More

Got a service done to recover a radio code. Got the code but my radio was irreversibly damaged in the process. It does not sit flush with the rest of the dash and a large part of plastic is missing. Friendl but my radio was irreversibly damaged in the process. It does not sit flush with the rest of the dash and a large part of plastic is missing. Friendly group of people but damaged my car. More

I went to Audi Birmingham to investigate purchasing a new Audi. I spent an hour in the dealership discussing different vehicles with the Sales Manager, Patrick Curley. A couple of weeks later I decided on a Audi. I spent an hour in the dealership discussing different vehicles with the Sales Manager, Patrick Curley. A couple of weeks later I decided on a vehicle and wanted to move forward. I called the Sales Manager 3 times, once on his cell, twice on his office number. Left messages on all three occasions to call me back. To Date I have not heard from him. Total waste of my time. Went to Audi Rochester Hills and bought a 2021 Q8. More

I was an out of state buyer looking to buy a particular Audi. I was helped by Ali Jaber from the used sales department and am overall disappointed with my experience. Ali never called me, after only doing Audi. I was helped by Ali Jaber from the used sales department and am overall disappointed with my experience. Ali never called me, after only doing all communication over text or email for first day, after making a offer on the deal. Since no follow up was done, I called and Ali lowered priced but then told me he would get back to me. When I got a call back his new offer he had vanished and said he never made the offer. I asked to be transferred to another person and no longer work with him. Instead, I was promptly hung up on. I am surprised by the lack of professionalism and lack of interest this dealership offered. Try to avoid Ali Jager, you will not have a pleasant experience. Taking my $$$ elsewhere. More

Service Brought the car in for a paint blemish. They took care of the problem. I was satisfied with the service and would come back for future needs Brought the car in for a paint blemish. They took care of the problem. I was satisfied with the service and would come back for future needs More

Outstanding Sales Experience Outstanding sales experience - Patrick Curley was great to work with. He found us the exact car we wanted, negotiated a fair price and the delivery ( Outstanding sales experience - Patrick Curley was great to work with. He found us the exact car we wanted, negotiated a fair price and the delivery (spent a lot of time teaching us all of the vehicle's features) was exactly like he said it would be. Was a very pleasant experience with everything be handled professionally. Strongly recommend Patrick and Fred Lavery Audi. More

Always a pleasure to go here. Top notch service. Always treated like family here. Highly recommend getting your Porsche or Audi services here. Same day service available. Plenty of Top notch service. Always treated like family here. Highly recommend getting your Porsche or Audi services here. Same day service available. Plenty of things to do in the area while you wait for your car to get service. More

Excellent service Love Kin woo and Hailey !! You are so lucky to have them they always greet me with a smile!! Even though I have a Range Rover and you no longer sell Love Kin woo and Hailey !! You are so lucky to have them they always greet me with a smile!! Even though I have a Range Rover and you no longer sell them I continue to do my services with them! I can’t imagine going anywhere else and getting treated any better!So happy you are both still there!!👍🏼 More

KIN WOO IS WOW!! Kin & Haley are excellent when it come to customer service. They’re always punctual with appointments & give in depth info for all repairs. I’m always Kin & Haley are excellent when it come to customer service. They’re always punctual with appointments & give in depth info for all repairs. I’m always offered a loaner if the repair will take longer than anticipated. My car is always returned clean & perfect. Why go anywhere else?! True professionals here! More

Appreciate the attentiveness especially Kim and Bo. Kim and Bo are the best service representatives I have ever had. They are extremely helpful and go the extra mile to call during the process of repair Kim and Bo are the best service representatives I have ever had. They are extremely helpful and go the extra mile to call during the process of repair and keep me updated as to the progress of the repair. More