Fred Martin Superstore - Service Center

I would love to say that I have been over the moon happy about my experience and purchase at Fred Martin, but I must say in fact that it has been quite the opposite. I purchased my Jeep Wrangler on 12/27/20 about my experience and purchase at Fred Martin, but I must say in fact that it has been quite the opposite. I purchased my Jeep Wrangler on 12/27/2023. Since that time, my vehicle was in service for running boards (owed to me from my purchase), a tow package (which could only be partially completed) and the auto armor and carbon steel application. I dropped my vehicle off on Thursday January 4th and picked it back up on Friday January 5th. On Thursday, I received a call stating that they would be unable to install the trailer brake due to the fact that they did not have the wiring harness to power the trailer brake and that it was "Jeep"s" fault because it was not included with the tow package and that this part would have to be ordered (which turns out that they could not order it) and would take my quoted cost up another few hundred dollars for additional labor. I said that I would hold off on adding the trailer brake at this time. When I arrived on Friday to pick up my vehicle, I noticed some spots in the paint that concerned me. I went back over to service and asked for my advisor to come out to take a look. He told me that he thought it was from the auto armor application and stated that he would send it back down to the body shop and asked me to wait in the waiting area. Around 15-20 mins later, he comes into the waiting area to tell me that it was in fact chipped paint. I stated that when I dropped the vehicle off, it certainly was not chipped as I am meticulous when it comes to my vehicles and it was in an area that I would have seen on a daily basis. He stated that they did not do it either and I was flabbergasted. "Perhaps a rock flew up while I was driving." When I asked who was going to be held responsible for the damage and who was going to repair it, I was told that I would need to go and speak with my salesman. I was infuriated because I was not quite sure what this issue even had to do with my salesman. I was then taken to the body shop to pick up my vehicle and proceeded to go back to sales. When I arrived at sales, my original salesman was not there but another salesman was able to come out and take a look. I expressed my deep frustration and it was during this time that the service advisor came over and stated that they would cover the chipped paint under the warranty. On January 22nd I dropped my vehicle off roughly around 4 pm. Initial estimates to me when scheduling the repair was that I would be out of my vehicle for four to five days because they would have to take the window out in order to make repairs. I received a call a mere 48 hours later and was advised that my vehicle was finished. When I arrived at the dealership, I parked next to my vehicle in order to be able to move my items from the loaner vehicle to my car. Much to my dismay, my vehicle was left unlocked while sitting in the parking lot. I do have items in my car, so I was saddened that my vehicle would be left unlocked. I proceeded to place my items in the vehicle and then went to the location on my car that was to be repaired only to find that it had not been satisfactorily completed. There are still three relatively small spots that were not corrected leading me to believe that the window was not removed from the vehicle in order to make the repair. When I proceeded inside to pick up my vehicle, I advised the service advisor of this and was told well we can put it back in under warranty. Clearly I have a strong concern about the quality of work performed. It still is not fixed right, and in order to have it repaired correctly, I have to be out of my brand new vehicle again. With that being said, I am not sure that I can confidently refer any friends or family to your dealership. I know for certain that I will not be back for another vehicle, nor any major repairs or warranty work (aside from the carbon steel or auto armor as it was purchased at your dealership). More

Called and was able to get my car in for service, without hesitation. Nice service manager. hesitation. Nice service manager. More

This dealership has definite communication issues. Called multiple times unable to get anybody to actually answer the phone. Then sit in the waiting area for 90 minutes with zero communication. Over Called multiple times unable to get anybody to actually answer the phone. Then sit in the waiting area for 90 minutes with zero communication. Overall, for a place where customer satisfaction should be a high priority, Fred Martin shows losing effort! More

Very friendly and helpful and respectful dealership excellent service and customer care great service department and very clean establishment excellent service and customer care great service department and very clean establishment More

This dealership pays attention to detail. The customer is always right….not something you see much of anymore. The customer is always right….not something you see much of anymore. More

Great service and quality of work thank you Taylor and entire team. Much appreciated. Thanks entire team. Much appreciated. Thanks More

Disappointed in their service department. I had an appointment they only did a service check and it took all day. I had an appointment they only did a service check and it took all day. More

Had been dealing with all my ecodiesel issues and they were fair with bills for labor, loaner, and pushed everything through warranty without issues. Now if Jeep/vm could have keep up with replacement ec were fair with bills for labor, loaner, and pushed everything through warranty without issues. Now if Jeep/vm could have keep up with replacement ecodiesels engines I would have been on the road months ago. Finally got a batch of replacement engines in for many people. Mechanic and service manager for my car were good with communication. More

Always excellent service. Big bonus- for oil changes, there is NEVER any residual oil on garage floor. Always friendly and courteous. Big bonus- for oil changes, there is NEVER any residual oil on garage floor. Always friendly and courteous. More

Excellent service provided, friendly staff, very easy to get and appointment and kept you up to date the entire time. get and appointment and kept you up to date the entire time. More