Groove Honda

Dylan was honest and forthcoming in helping us start a recall process. Look forward to seeing this through as we are waiting for Honda fuel injectors to arrive. Thank you Dylan. recall process. Look forward to seeing this through as we are waiting for Honda fuel injectors to arrive. Thank you Dylan. More

Service department needs customer service improvement. I brought my car in that was having issues which was related to a Honda Tech Service Bulletin. I was really hopeful because I only had about 100 mile I brought my car in that was having issues which was related to a Honda Tech Service Bulletin. I was really hopeful because I only had about 100 miles left to the warranty but didn’t know that this was an issue since 2018. I went in and talked to a service advisor who pawned me off to a scheduler. I explained the situation, gave my vin upon request, and was told there’s nothing they could do because my vin is not specified under the bulletin. The bulletin specifies “ALL RANGES” in my year make model engine type. When asked how to resolve this, she mentioned having to speak with Honda of America. When asked for the contact info, she just sighed and said she’d have to Google it. Really?! I then demanded to speak to an advisor. The advisor I spoke to (3rd person now) just questioned my lack of getting service (which I do), what he tells his customers (which I’m not), and that the worst case is that I pay for service which he then said “it won’t break the bank.” I didn’t realize that he was a not only a Honda service advisor, but also a financial advisor. It’s not their place to comment or judge customers financial abilities. I’m a long time Honda customer, but it won’t be to this location. I’m glad their was another one in town who took care of me after leaving here and Honda footed the bill under warranty. SAVE YOURSELF THE TROUBLE AND TIME GO TO ANOTHER HONDA SHOP! More

Nice people to work with! Staff is helpful and friendly! Work was done promptly and accurately! Great Dealership!! Thanks!! I will come back when it is time to buy a new Staff is helpful and friendly! Work was done promptly and accurately! Great Dealership!! Thanks!! I will come back when it is time to buy a new car!! More

After the air conditioner malfunctioned due to a manufactures mistake, I went to Groove Honda and Danny (service tech) took great care of my vehicle as he always does. Danny is very professional a manufactures mistake, I went to Groove Honda and Danny (service tech) took great care of my vehicle as he always does. Danny is very professional and takes excellent care of his customers and expedites their repair needs. This is the "go to guy" when you have a problem. Thanks Danny for your help. More

Trey and Danny are awesome! They treated me with respect, and always explain everything in detail. Trey recently sold me a 2023 Crv hybrid sport, and I’m very happy with the veh They treated me with respect, and always explain everything in detail. Trey recently sold me a 2023 Crv hybrid sport, and I’m very happy with the vehicle and service! A+ all the way! Ronald Marquis More

Danny has always been a great help to my wife and I. Always very professional and always willing to help. I highly recommend him. As a military retiree., it’s nice to know people care ! Ron Marquis Always very professional and always willing to help. I highly recommend him. As a military retiree., it’s nice to know people care ! Ron Marquis More

Trey is a fantastic salesman to work with. I left the dealership happy and can't recommend his services enough I left the dealership happy and can't recommend his services enough More

Working with Mario was a pleasure. He did an amazing job making the whole financing process quick and easy and got me out of there in my new car feeling very happy. Can't recommend his He did an amazing job making the whole financing process quick and easy and got me out of there in my new car feeling very happy. Can't recommend his services enough More

We've had our car serviced by this dealership for over 8 years. It was previously Freedom Honda. Since ownership changed, we've been disappointed with the service. The workers are nice, however, the cost years. It was previously Freedom Honda. Since ownership changed, we've been disappointed with the service. The workers are nice, however, the costs have gone up tremendously and the service has decreased. It's now around $75 to have the oil changed with an additional $20 in service and fees!!! Also, we used to receive a car wash but they have done away with that service...even though they charge a lot more!! From now on we'll take our Honda elsewhere. Just not worth the price. More