To Whom It May Concern:
I was very upset and disappointed with my first time experience with your Freehold Jeep Service Department. I purchased my vehicle on February 23, 2009 and after several phone calls later my vehicle’s hard top was finally ordered and I received an installation date of March 20th 2009. I don’t fell that almost a month later is an expectable time frame when I was consistently told “call next week, it should be in”. The vehicle was at your service department for almost 6hrs. and (my boyfriend) and owner of the vehicle Steven Booke was waiting the whole duration. No one explained to me or Mr. Booke that the installation would take all day. If that information had been communicated, the jeep would have been dropped off. Upon completion, my vehicle was returned to me with scratches on the dashboard; wires hanging down near the gas peddle and brake and FILTHY! There was grease all over the seats, drip marks down the glove box, greasy finger prints all over the new white hard top. This was a brand new vehicle.
I contacted you Assist Manager Anthony DeAngelo and he arranged for himself and Sal the service manager to meet with me on March 25th, 2009 at 8am to assess the damage. Sal had the vehicle taken in back to have the wires tacked, he then told me that he would order me a new dashboard to correct the damage and that my jeep would be cleaned. He asked me if I would like my jeep cleaned then or when I returned on April 1st. I stated that I would like it all to be done at the same time. So after my meeting with Sal I felt that maybe the situation had been rectified, I was wrong. I returned my jeep for the new dash and to have my jeep cleaned on April 1st by 9am only to have my jeep returned in worse condition then the first time. They had completely soiled a brand new part that was just installed and the Jeep was never cleaned like Sal had stated. That same day numerous phone calls and messages were left for Mr. DeAngelo and he did not return any calls. I called the Freehold Jeep’s main line and was connected to a lovely woman named Barbara. I had explained the whole above situation. Barbara stated that Sal was at a car show in New York and that Mr. DeAngelo was still in the building but she herself would see to it that either she or Sal would return my call tomorrow April 2nd.
It is now Thursday April 16, 2009 and Mr. DeAngelo has finally made a phone call to Mr. Booke stating that the next time I bring my jeep in for an oil change they will detail my vehicle. It has been 14 days and I have no intentions of ever bringing my jeep back to Freehold Jeep’s Service Department.
With the shape that the American Auto Industries are in today, especially Chrysler. You would think that as first time buyer of Chrysler your customer service would be outstanding. I was very disappointed in your Services Departments ability to treat customer’s property with respect and provide excellent customer service that is expected.
Tara K O'Brien