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Freeland Chevrolet Superstore- Service Center
Antioch, TN
147 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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147 Reviews of Freeland Chevrolet Superstore- Service Center
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April 06, 2023
Great dealership to work with. Staff was friendly and service was on time. I will continue to bring my Equinox to Freeland for services. Staff was friendly and service was on time. I will continue to bring my Equinox to Freeland for services. More
by gin2194
Employees Worked With
Cydni
Helpful March 14, 2023
Service on the car itself was pretty quick. Had to wait on shipment of repair item but other than that timely repaired. Taylor is great to work with. Had to wait on shipment of repair item but other than that timely repaired. Taylor is great to work with. More
by kbb
Employees Worked With
February 10, 2023
Overall great experience from start to finish! Frank (Service Advisor) totally explained the whole service process to me. He was very professional, polite and considerate in taking extra care that Frank (Service Advisor) totally explained the whole service process to me. He was very professional, polite and considerate in taking extra care that all my concerns / issues with my vehicle were the Service Department's top priority. Every issue was totally addressed and completed to my total satisfaction! More
by Titan
Employees Worked With
Frank
December 28, 2022
Let’s just say, I’m not happy. I took my car into Freeland Chevy Superstore, located in Antioch, TN, on Tuesday 12/20/22. I scheduled services because I needed a tune up, as well I took my car into Freeland Chevy Superstore, located in Antioch, TN, on Tuesday 12/20/22. I scheduled services because I needed a tune up, as well as noticed my check engine light and tire pressure sensor light was on as well. When I dropped the car off, I specifically told the tech (Cydni) that I brought it to the actual dealership so my sensors could be reset and lights cleared. At the time of drop off, she told me it would be an estimated $600 and should be ready the next day. I agreed to leave my car at that time. The next morning Cydni called me at 9:07 AM to inform me that based on “Chevy’s recommendations” I should replace my water pump and knock sensors in addition to the tune up, which would cost me around $1800. I told her I had not agreed to pay that and my knock sensors were just replaced a month ago so I was not going to buy new ones. At that time, I told her to forget the tune up and asked the price for just the water pump since that would clear my check engine light. She told me the price would then be $770. I agreed to that and asked how long it would take, seeing as I needed to go to work. Cydni told me it would take couple of hours. I said ok, that’s fine. Almost a week goes by with no communication from Freeland Chevy, partly due to the holiday. There was no compassion after explaining my inconveniences of missing family, and also having to spend way too much money on Uber and Lyft rides just go get to and from work. My check engine light is still on. The paperwork lists that the check engine light is “still on after repair due to customer decline full repair.” Really? With all new parts, a week without my car, $652.22 paid, $100.68 in Lyft rides, a $21.60 Uber ride, and a lonely Christmas later, my car is in the same condition it was when I dropped it off. I am definitely not happy about this. More
by TK
Employees Worked With
Cydni
November 16, 2022
This is the worst service I’ve ever had I work in the service industry and this person was the worst at doing her job I am an HVAC tech and I’m on number one in my industry she failed at her job service industry and this person was the worst at doing her job I am an HVAC tech and I’m on number one in my industry she failed at her job More
by Patrick.gower
Employees Worked With
June 12, 2021
This place really sucks ,I have been going to this dealer for the last 6 yrs.I have been through everything with my Cruze diesel. But today happens to be the absolute worst .I have never been treated this ba for the last 6 yrs.I have been through everything with my Cruze diesel. But today happens to be the absolute worst .I have never been treated this badly by any other dealership.The details .I was driving down to my home from work.i put my drivers window down and it would not go up.I stopped at Friedland Chevrolet.asked the service advisor if he could help me get the window up so I can drive the car .He said he could not help me because the mechanics go home at 4:00 ,It was only 3:20 and he stated that no one could loot the car until weds of the following week and just shrugged.No wonder you have so much turnover with your employees. Lastly he told me I had to figure because he has to much work.What a joke! More
by jcade10008
Employees Worked With
Other Employees :
Don't know it was a service advisor who works on Friday June 11 2021 at 3:15
August 27, 2020
Worst service ever!!!!!! Ever!!! Do not buy from here or do not get your vehicle serviced here!! Had to sell the vehicle the next week after being serviced. Never offered a rental.... rude..... horrible. do not get your vehicle serviced here!! Had to sell the vehicle the next week after being serviced. Never offered a rental.... rude..... horrible. More
by Rp1669
Employees Worked With
Female
April 17, 2020
Every detail was professional I had my car repaired here during the Pandemic and used their pick up and delivery service. From the first to last call, everything was unbelievably I had my car repaired here during the Pandemic and used their pick up and delivery service. From the first to last call, everything was unbelievably easy and professional. Everyone was courteous and made the process much more simple than expected during a time when everything seems much more complicated than usual. Thank you! More
by kim
Employees Worked With
Shawn Carver, Taylor
March 26, 2020
Shawn Carver is an amazing service consultant. He helped me navigate a plethora of needs (several thousand dollars worth of service) with the same interest as if the vehicle was his very own. I was thorough me navigate a plethora of needs (several thousand dollars worth of service) with the same interest as if the vehicle was his very own. I was thoroughly impressed with his degree of knowledge and insightful line of questions geared toward getting every possible issue and areas of concern addressed. He not only made sure we covered things in detail but ensured I had transportation after drop-off and called me later the same day (twice) with updates then followed up with voicemail and a text when I didn't return his call once my vehicle was ready. I can't say "Thank You" enough for Shawn's level of care and attention to details. If you're fortunate enough to get his assistance, rest assured you are in willing and capable hands to have you back on the road with confidence! More
by lmann3d
Employees Worked With
Shawn Carver
February 23, 2020
Just can’t say enough great things about the service department especially my service advisor Taylor and Carole they kept me updated every step of the way department especially my service advisor Taylor and Carole they kept me updated every step of the way More
by conniep
Employees Worked With
Taylor Gardner
