I brought my car in for an oil change and to find out what was going on with my Check Engine light. From the moment I arrived, until I finally left many hours later (turns out I had a transmission temp gauge sensor issue) I was greeted and treated with smiles, and hospitality.
Anna Gallegos was the main person who helped me. She checked me in and helped me figure out my Extended warranty. She listed the recall items that needed to be checked out in addition to what I came in for. One of those things Included an oil change, so I saved a little money there. Many other mechanic places would have just gone ahead and taken my money for the oil change anyway. She gave me a list of items that needed addressing and walked me through them in the order of the most importance so that she could work with me within my budget. I cannot tell you how important and refreshing it is when someone understands and is willing to work with a customer who can't just throw down a credit card and take care of everything all at once! Anna, Thank you so much for your time and your care!
In addition to all of that, their waiting room looked pretty comfy. It was quite large and had comfortable seating instead of just a few hard chars along a wall, which I have seen at other dealerships. I say it looked comfy because I didn't wait in that room at all. I actually waited in their business center. Y'all, they have three little cubicles with electrical outlets set up in their service center! I cannot tell you how incredible this is! I was able to work remotely the whole time I was waiting for my car to be serviced. I did't have to spend a bunch of money on a Lyft/Uber rides back and forth (I live just outside the dealerships range of complimentary rides home), and I didn't have to take nearly a whole day off of work to get this service done. I was able to comfortably work from right there within the service center.
I usually prefer to take my business to a local mechanic in my neighborhood, but since my favorite auto shoppe changed hands from a private owner to corporate, I haven't been super happy with any of the shops in my neighborhood. After this experience at Freeman, I will 100% bring my car back to the Freeman service center for all of my maintenance.