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Freeman Hyundai - Service Center

4.9

290 Lifetime Service Reviews

1800 E Airport Fwy, Irving, Texas 75062

290 Reviews of Freeman Hyundai - Service Center

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November 09, 2018

"Thorough and efficient"

- txfunmom

Scheduling service was easy. Got my vehicle in quickly. Kept me informed during the process. Wait time average. Staff was welcoming when I arrived and left.

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Recommend Dealer
Yes
Employees Worked With
Ken Demarest
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Larry Friday
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
David Pearson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 07, 2018

"Excellent Customer Service - Sales & Service"

- hyundai_fan

Freeman has an excellent staff, both in Sales & Service. We are always greeted promptly by friendly, professional, knowledgeable & courteous people. The service group also takes the time to make sure that any and all recalls and/or updates are addressed as well as reminding us of things that should be taken care of, such as rotating the tires, etc. We are very pleased with Freeman's Sales & Service.

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Ken Demarest
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Larry Friday
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 07, 2018

"Service dept on top of my issues ... as usual!!!"

- Jimmy D

Yesterday I drove into the service dept with a completely unusual issue that was unheard of in the history of the service dept. Both Dale Gentry and Ken Demarest got immediately involved and after a few minutes service manager Larry walked through and got involved when he overheard part of the discussion. Anyway, between the three of them they came up with what they believe is a fix for my problem, sent the car back to the shop and 45 minutes later the repair was completed. I believe so firmly in the competence and abilities of everyone involved including the serviceman who completed the repair that I am confident that the issue is resolved. What a team!!!

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Recommend Dealer
Yes
Employees Worked With
Larry Chase
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ken Demarest
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Larry Friday
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Dale Gentry
November 07, 2018

"Great Customer Service Always"

- Scanman37

Ken and his team always professional and knowledgeable They always inform me of what's needed and the order I should take care of each item to be serviced. Always great experience. .

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ken Demarest
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 31, 2018

"Always happy when finished "

- Jobaby

Always have a pleasant experience each time I come with a problem. This is too much trouble when you are happy happy. Happy. So silly.

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Recommend Dealer
Yes
Employees Worked With
Arran
October 29, 2018

"REPLACE BROKEN WHEEL STUD / INSPECTION"

- okeydokey

Appointment was "lost", however service department took me right in, performed the task in quoted time and cost. Friendly, courteous - no problems at all. Thanks

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Recommend Dealer
Yes
Employees Worked With
Woman working in service.
October 18, 2018

"Recall"

- Eyeakley

Received an email from Hyundai advising us there was a recall on our Hyundai. Made an appointment. In and out in no time and experienced excellent service.

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Recommend Dealer
Yes
Employees Worked With
Dale Gentry #4696
October 16, 2018

"Great experience. "

- Peggy

Went there without an appointment and they got me in and did the oil change in record time. I really appreciate the entire crew. Anna Gallegos and the other office folks are super efficient and helpful.

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Recommend Dealer
Yes
Employees Worked With
Anna Gallegos
October 15, 2018

"Incredible Service and a Workstation is GOLD!"

- guenthecat

I brought my car in for an oil change and to find out what was going on with my Check Engine light. From the moment I arrived, until I finally left many hours later (turns out I had a transmission temp gauge sensor issue) I was greeted and treated with smiles, and hospitality. Anna Gallegos was the main person who helped me. She checked me in and helped me figure out my Extended warranty. She listed the recall items that needed to be checked out in addition to what I came in for. One of those things Included an oil change, so I saved a little money there. Many other mechanic places would have just gone ahead and taken my money for the oil change anyway. She gave me a list of items that needed addressing and walked me through them in the order of the most importance so that she could work with me within my budget. I cannot tell you how important and refreshing it is when someone understands and is willing to work with a customer who can't just throw down a credit card and take care of everything all at once! Anna, Thank you so much for your time and your care! In addition to all of that, their waiting room looked pretty comfy. It was quite large and had comfortable seating instead of just a few hard chars along a wall, which I have seen at other dealerships. I say it looked comfy because I didn't wait in that room at all. I actually waited in their business center. Y'all, they have three little cubicles with electrical outlets set up in their service center! I cannot tell you how incredible this is! I was able to work remotely the whole time I was waiting for my car to be serviced. I did't have to spend a bunch of money on a Lyft/Uber rides back and forth (I live just outside the dealerships range of complimentary rides home), and I didn't have to take nearly a whole day off of work to get this service done. I was able to comfortably work from right there within the service center. I usually prefer to take my business to a local mechanic in my neighborhood, but since my favorite auto shoppe changed hands from a private owner to corporate, I haven't been super happy with any of the shops in my neighborhood. After this experience at Freeman, I will 100% bring my car back to the Freeman service center for all of my maintenance.

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Recommend Dealer
Yes
Employees Worked With
Anna Gallegos
October 13, 2018

"Impressive Experience"

- renatehardy

Came in to have burned out Head Light Bulb replaced and for the State Inspection. I was impressed with the friendly and professional Staff. I felt very comfortable and welcomed.

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Recommend Dealer
Yes
Employees Worked With
I spoke with 2 Employees. Female by the name of Anahi, but I did not get the man's name.
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