Our family of 8 traveled in our Ford Excursion from Orlando to Poughkeepsie to drop our daughter off at college, and to our dismay, the engine died and we were stuck. We didn’t know a soul that far away from home, and frankly, we were skeptical. We had our car towed to Friendly Ford and spoke over the phone, first with Victoria, and then Bob the Tech and Matt in Service. They assured us that they would do their best to get us back on the road as quickly as possible. It was touch and go for awhile with regards to what was wrong with our engine, but at the end of the day, Bob came through for us, found the issue was a broken spring, and got us back on the road home. The communication throughout our ordeal was excellent, and even reassuring. “Friendly” is a very fitting name for this crew in Poughkeepsie. I’m writing this review from my kitchen table in Orlando, Florida, which wouldn’t have been possible without Bob, Matt, and Victoria. Thank you team! Sincerely, the Brown family.