Frisco Chrysler Dodge Jeep Ram - Service Center

Hunter has been a great service rep! I was update every step of the way. I was update every step of the way. More

I worked with Davis P as my service advisor. He was very professional and did a great job of communicating with me. He also advocated for me to my extended warranty company so that they would ho He was very professional and did a great job of communicating with me. He also advocated for me to my extended warranty company so that they would honor their claim. Davis has shown me that he truly understands what excellent customer service is ! I will be returning to this dealership for my future service needs. More

Worst experience with Frisco dodge dealership sales and service team. I express my extreme dissatisfaction with the recent service experience on April 06th 2024, I had at your establishment. I am deeply d service team. I express my extreme dissatisfaction with the recent service experience on April 06th 2024, I had at your establishment. I am deeply disappointed and concerned about the integrity and professionalism of your team. Recently, I gave my car in for an oil change service with tire rotation. To my shock, your service team informed me that three of the tires were having nails, and one had become completely bald, necessitating the replacement of all four tires. This news came as a surprise as my car has only completed 22,000 miles, and when I purchased it from your showroom, I was assured that the tires would last at least 40,000 miles under normal circumstances. Upon further investigation, I discovered discrepancies that cast doubt on the authenticity of the situation. Firstly, when shown pictures of the tires in question, I noticed that they did not match the tires on my car. The last picture displayed a tire from a red-colored car, whereas mine is white. This inconsistency raises serious concerns about the accuracy and credibility of the information provided by your team. When I spoke with Jacob from the service team to apply my ‘Four for one’ contract to replace with new tires, he is blaming me/customer that I intentionally put nails to tires. I really don’t understand who put nails on their cars, which really makes no sense to me. In my previous oil change service on Feb 28th, 2024, they didn’t disclose any information about tires though after inspecting tire rotation. I am also troubled by the lack of proactive inspection during previous visits. Given the short interval of one month between oil change services, I expected your team to identify any potential issues with the tires before they became critical. The failure to do so reflects poorly on the quality of your service and raises questions about the thoroughness of your inspections. Furthermore, When I asked why these tires of not good quality as I purchased a car in the same showroom and it’s been not more than a year, he replied that some of the car tires last year they sold is of not good quality. and suggested me to buy the new tires this time threshold limit is N/A, and he is very interested to sell new tires instead of thinking of about old tires. When I called the guy who sold the car, he said he is no longer working with your company. Additionally, faced worst experience with sales team, when I’m facing issues with service team and tried to reach sales team, they are not even replying, and they are only bothered about sales but not on issues facing by customers and they are simply saying to reach customer care toll-free number and speak. This explanation is unacceptable, when I bought the car with packages (AWS maintenance + Four for one) contract sales team told if we face any issue with service we can reach out directly to sales team as they would be handling all our concerns, but now they are not even bothered my concerns/issues and simply saying me to call the customer care and solve it. Regards Rajiv J More