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Wally's Nissan of Latham

Latham, NY

Overview
Employees
Reviews
Vehicles
4.7
2,950 Reviews
At Wally's Nissan of Latham, we offer a unique and pressure-free sales environment. Our enthusiastic team of product specialists is here to educate you about our range of Nissan vehicles. From sleek sedans like the Altima to family-friendly SUVs like the Rogue, Murano, and Pathfinder, we have something for everyone. If you're looking for a budget-friendly option, our used car selection includes pre-owned Nissans and vehicles from other top brands. Our Nissan financing team will help you create the perfect financing plan. Once you've chosen your new ride, our service center will keep it running smoothly. Schedule routine maintenance or repairs, and if you need OEM Nissan parts, we can order them for you. Find us conveniently located at 976 New Loudon Road in Latham, NY. We're just a short drive from Clifton Park, Saratoga Springs, Schenectady, and other Upstate New York areas. Visit us today!
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976 New Loudon Rd

Latham, NY

12110

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Showing 2,950 reviews

April 22, 2024

Marc, Steve, and Nikkie were a pleasure to work with. They made my purchase very smooth and I would like to work with them again in the future. More

by Joe
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marc Vrigian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nikkie Traficante (Glover)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Ranaudo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 22, 2024

Michael was very helpful, easy to work with and very knowledgeable of the model we were looking for. More

by skirunbike2
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eric Elky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 20, 2024

Took my 2022 Tiguan in to see about trading it in for a pathfinder. The car is in excellent condition with 0 mechanical issues, Mike claimed the car was only in "Good" condition and low balled the value. D More

by schoonee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Skinner
1.0
This rating includes all reviews, with more weight given to recent reviews.
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April 19, 2024

I have been leasing a rogue from Wally‘s for the last few years, and have to say that I am very pleased with this dealership and the people who run it, especially Briannah Soza in sales. She is definitely a More

by dowlin27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Briannah Soza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Wally's Nissan of Latham responded

Dear dowlin27, Thank you so much for your wonderful review! We're absolutely thrilled that you've had such a positive experience leasing with Wally's Nissan of Latham, and that Briannah has been a breath of fresh air. It's great to hear she provided excellent service. We always strive to make every aspect of the car buying process transparent and smooth. Would you be willing to share insights on what influenced your lower ratings for sales price transparency, trade-in experience, purchase time, and finance experience? Your feedback is invaluable in ensuring we provide the best possible experience for all customers. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
April 18, 2024

Phil and the crew always make sure that you feel welcomed. I even got to see Tate, the person who sold me my car 7 years ago. More

by GINNYBRIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Messier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Gagliardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tate
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Apr 21, 2024 -

Wally's Nissan of Latham responded

Dear GINNYBRIM, We're so thrilled to see you received a perfect 5-star service experience at Wally's Nissan of Latham! It means the world to us that Phil, Tate, and the entire crew made you feel welcomed. We strive to deliver exceptional service in all areas, and your positive review is a testament to their hard work. Is there anything else we can do to ensure your complete satisfaction with Wally's Nissan? We appreciate your loyalty and look forward to serving you again in the future. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
April 18, 2024

Jack was very helpful, polite and not pushy at all. Helped us when we needed it and stepped back when he knew we needed time to discuss. Very professional and will recommend him to friends/family. More

by lperino77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Nadim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Albertin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Wally's Nissan of Latham responded

Dear lperino77, We're absolutely delighted to hear you had such a positive experience with Jack! It's wonderful that you found him helpful, polite, and professional. We're so happy you'd recommend him to others! We're always striving for 5-star experiences across the board. Would you mind sharing some insights on what influenced your lower ratings for sales price transparency, trade-in experience, and purchase time? Your feedback helps us pinpoint areas where we can make the car buying process even smoother for our customers. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
April 17, 2024

Truck was in for state inspection and all was good. While there wanted to take advantage to discuss lease getting close to end. Unfortunately sales people didn't seem to want to take the time. More

by balderman308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Messier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Wally's Nissan of Latham responded

Dear balderman308, We're so happy to hear that your state inspection went smoothly and you were satisfied with the workmanship. Thank you for the positive feedback! We sincerely apologize that our sales team didn't provide the attention you needed when discussing your lease end. It sounds like there might have been a miscommunication. Customer satisfaction is our priority in every area. Could you please contact our Sales Team at (518) 608-1881 directly to discuss your lease questions? We're committed to making sure you have all the information you need to make informed decisions. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
April 15, 2024

Very welcoming group of people . John Capelli was very knowledgable, accessible and helpful . Well Done!!! More

by ellenyoga9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nikkie Traficante (Glover)
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Capelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Wally's Nissan of Latham responded

Dear ellenyoga9, Thank you so much for the kind words about John and our welcoming team! We're delighted you had such a positive experience at Wally's Nissan of Latham. We take pride in providing top-notch service throughout the car-buying process. If you have a moment, we'd love to hear what made your sales price transparency, trade-in experience, and purchase time less than perfect. Your insights help us continuously improve! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Helpful 1
April 14, 2024

Best car buying experience I’ve ever had! They made things happen for me and did God’s work! More

by Warrior83dc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Nadim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Albertin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Wally's Nissan of Latham responded

Dear Warrior83dc, Thank you so much for sharing such positive feedback about Jeff, Jack, and your overall experience! We're incredibly grateful you feel our team went above and beyond for you. We're always striving to provide a fully satisfying experience for every customer. If you're comfortable sharing, we'd greatly appreciate any insights into what might have influenced your lower ratings for sales price transparency, trade-in experience, purchase time, and finance experience. Your feedback is invaluable as we continuously look for areas to improve. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
April 13, 2024

All in all was ok, I live 2 hr Way sent them pictures of my trade in from all out side and in told me they could give me 4000 for my truck cause this was what another dealer was giving me, but when I get th More

by davishunter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tate Myers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Costello
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Wally's Nissan of Latham responded

Dear davishunter, We sincerely apologize for the miscommunication regarding your trade-in value. It sounds like your experience was frustrating, and we understand why. We strive to be fully transparent with every customer and regret that it didn't feel that way on this occasion. We take your feedback seriously and will use it to refine our processes to ensure better experiences for future customers. Thank you for bringing this to our attention. The Team at Wally's Nissan of Latham (518) 278-0766

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