Scheduled a Fiesta that was over heating for service almost two weeks in advance. After 3.5 business days, I still haven’t received a call about the car.
Called and spoke to an extremely rude associate at service to see if there was any info. He flatly told me no and they haven’t had time to even look at the car.
I’m pretty frustrated but it seems like this is the standard level of service you can expect from a Ford Dealership. I would gladly love to give them a better review, but I guess we will see whenever the car gets fixed.....if they have time to look at it. Why make someone schedule a time to drop it off if you aren’t even going to look at it???? Seems odd.
I have checked with our service department and the only Fiesta that we currently have, of have recently had, in for an overheating problem belongs to a national rental company. I assume that this is not the vehicle you are referring to. I really want to find out what vehicle is yours so that I can follow up with my service department on exactly what is going on and get you some answers. Please contact me at your convenience so I can confirm that your vehicle is at our dealer and what name it is under. Thanks for the feed back - Jason Rieskamp 513-352-5800
I cannot express how pleased I am with my recent purchase of a 2016 Ford Transit cargo van for our church. Sales rep, Chuck Bryant, was outstanding. Single words best describe my experience and for Chuck; Trustworthy, knowledgeable & considerate. I highly recommend Fuller Ford and Chuck Bryant.
I purchased a Ford F 150 from Fuller F ord in December 2016. I found the experience one of the most pleasant purchases of a vehicle that I have ever had. No high pressure and my salesperson Randy Reed was very knowledgeable of the vehicle. The staff was very pleasant that Randy introduced me to. I would recommended Fuller Ford to anyone considering a car or truck. Great dealership.
This dealership is a joke. They are completely incapable of providing any customer service. The general manager, Steve and service manager Todd define sleazy employees in a car dealership. I have never felt so embarrassed by their incompetence and inability to satisfy a customer. Please find another dealership for your car buying experience. Always bought through Joseph Chevrolet and Kings without disappointment! "Always been told to "try it and you'll like it". Completely not the case with Fuller Ford.
Disaster and disgraces the Ford brand!!!
Service, Sales, Parts. The entire organization is top notch in the Ohio Valley. Light car up to Ford Medium Duty trucks, these people keep you on the road. Todd and his staff in service and John and his staff in parts are the best in the area/region.
Once you come here, your family.
Fuller Ford is the absolute best dealership I have ever gone to. Chuck Bryant and his Service Team are wonderful. Always a great experience and will continue to buy all my cars from them. My entire family goes to Fuller Ford and always will!
All of the people at Fuller Ford are very helpful if they can not help you they know the person that can. I have talked to Fred on a number of new cars. He is always able to find the right one for me. Bill makes the paper work so easy all I have to do is sing my name. The service department is always able to fit me in when it is best for me. I will always go to Fuller Ford.
Fuller Ford was recommended by family who have purchased their vehicles from them for many years. I am a first time car buyer and was anxious. The sales rep, John Allen, was wonderful to work with. He was very understanding and worked to find the best suv for me that was within my budget. I felt comfortable throughout the whole process. The finance department was knowledgeable and worked with me. I love my suv and would recommend Fuller Ford to anyone!
ive always been a ford owner and had my car serviced at fuller ford for about 10 years. I recently purchased a new explorer with fuller and it was a very smooth transaction. the team is very helpful and knowledgeable about their vehicles. I was very pleased with the service and will refer fuller to my family and friends. thank you.