Horrible Experience Selling Car
I recently had a terrible experience selling a car at Future Ford Clovis. In short, Future Ford refused to honor their offered price for my vehicle,
I recently had a terrible experience selling a car at Future Ford Clovis. In short, Future Ford refused to honor their offered price for my vehicle, after I had incurred substantial expenses in reliance upon their initial offer and representations. I would never attempt to sell a vehicle here again.
On Monday, 10/21/19, Future Ford Clovis offered to buy my car, stating that the offer was good for 7 days and expressly stated that the offer was given with no contingencies. I told the employee that I would sell my car, but stated I needed to rent a car first. The employee understood and we agreed I would return within the 7 day window. Future Ford Clovis reassured me twice over the next few days that the offer was still valid. Nevertheless, when I returned four days after the initial offer to sell my car, Future Ford Clovis unilaterally imposed new contingencies and refused to honor the original offer price. Future Ford Clovis further refused to honor any sale price close to their original offer and refused to even attempt to compensate me in any way for the significant rental car expenses I incurred (and they were aware would be incurred ) in reliance upon their promises. Each employee shifted blame and refused to take responsibility, and I was given no coherent or consistent explanation for the dramatically changed offer. Future Ford Clovis wasted a significant amount of my time and money. At best, even if a mistake was made, what happened reflects poor training, poor leadership, sloppy work, a refusal to accept responsibility, and a total lack of consideration for the impact their actions have on customers. I would never do business with Future Ford Clovis again nor would I recommend friends or family visit this dealership.