Future Nissan of Folsom

No complaints about their staff, who werecompletely professional and courteous. But my issue was not resolved. I am unable to charge my car at the brand new charging stations at my worksite with th professional and courteous. But my issue was not resolved. I am unable to charge my car at the brand new charging stations at my worksite with the State of California. Everyone else can use the chargers and the Facilities people told me they haven't received a report from anyone else about not being able to charge their cars there. I went to Future Nissan of Folsom to have them look at the issue. They did a lot of diagnostics and tried using their chargers, said everything checked out just fine and it charged on theirs. So they washed their hands of the issue and won't offer anymore help on it. So now I need to schedule and take my car in to another service center, maybe Nissan in the Roseville Auto Mall, to see if their techs could do better. I want to be able to charge my car at my worksite like everyone else, even it requires techs to go a little out of their way and dig deeper for how to fix the issue! More

Robert, Johnny, and Jeff were great to work with. The process went was smooth and fast! The process went was smooth and fast! More

Addison has been my service advisor for my last 3 visits. The service I received was fast, friendly and efficient. He kept me updated on the status of my vehicle. I greatly appreciate the Lyft transportation The service I received was fast, friendly and efficient. He kept me updated on the status of my vehicle. I greatly appreciate the Lyft transportation too!! More

Great service provided recently for my Armada 2019. They found filters that needed attention and they let me know after completing the wheel alignment. Thanks They found filters that needed attention and they let me know after completing the wheel alignment. Thanks More

This dealership is nice and Clean, Spacious and Friendly Staff. A water and coffee table is an added bonus. Great Way to make customers feel less anxious. First time here and won’t be the last. Fred tru Staff. A water and coffee table is an added bonus. Great Way to make customers feel less anxious. First time here and won’t be the last. Fred truly is an Awesome Sales Representative. We purchase our first Nissan Sentra with him 2018 and was really satisfied with his Service. We don’t know him personally but he made us feel Important and that our business was appreciated at Nissan now Future Nissan. We referred a few family and friends to him before and will continue to do so because of his exceptional Customer Service. Wherever he goes he would be an Asset and people like us is honored to Know Him. More

This was a cash payment for the car that was ready to pickup and the transaction took 8 hours. We just sat there all day waiting for no apparent reason. pickup and the transaction took 8 hours. We just sat there all day waiting for no apparent reason. More

The service was really friendly. I got quick notification that my car was ready to go. I got quick notification that my car was ready to go. More

The service person was informative and knowledgeable about the services provided. She did explain it to my understanding about the services provided. She did explain it to my understanding More

Nicole was smart, kind, knowledgeable, friendly and very helpful. I was a bit early and she did not miss a beat getting a technician for my Rogue and a Lyft for me. She called me when she said that she wo helpful. I was a bit early and she did not miss a beat getting a technician for my Rogue and a Lyft for me. She called me when she said that she would call to let me know that my car was ready and the technician did a great job putting me confidently back on the road. More

Johnny, Jason and Angela are examples of perfect customer service. My car was totalled on Tuesday and Wednesday these awesome individuals executed a stress-free transaction which was amazing because customer service. My car was totalled on Tuesday and Wednesday these awesome individuals executed a stress-free transaction which was amazing because I was dealing with a concussion I have from a fall on Friday. Great team! Excellent customer care! More