Gabriel Jordan Ford Mercury

The staff was friendly. They were able to answer our questions. The truck was ready and delivered on time. They were able to answer our questions. The truck was ready and delivered on time. More

Terrible customer service in the body shop. Dimas wouldn’t do estimate of an old man’s truck if we wouldn’t guarantee them the work. Ethics are terrible at this place. I would use them now if t Dimas wouldn’t do estimate of an old man’s truck if we wouldn’t guarantee them the work. Ethics are terrible at this place. I would use them now if they paid me. 👎👎 More

The staff were very professional and helpful. They went above and beyond. All I did was drop off and pick up my car. They went above and beyond. All I did was drop off and pick up my car. More

Everything was handled professional and the work was perfectly done. Dropped car off on Monday and was able to pick it up the following Tuesday. Reasonable length of time. perfectly done. Dropped car off on Monday and was able to pick it up the following Tuesday. Reasonable length of time. More

I was pleasantly suprised my car was released back to me the same day I brought it. the same day I brought it. More

Have had several issues with my 2020 Explorer Platinum . The service dept. can t repair these issues on the first try and I still have same issues . I have had to return to get some of the issues repaired The service dept. can t repair these issues on the first try and I still have same issues . I have had to return to get some of the issues repaired as many as 3 times for same problem . Would not recommend anyone to purchase a car for here and I surely won't be back . More

Made an appointment yesterday for repair on our F150 pick up. Lady said it may be a few days before they would get to it. Called this morning about couple things of repairs. Later it was finished by 10:30.❤️ up. Lady said it may be a few days before they would get to it. Called this morning about couple things of repairs. Later it was finished by 10:30.❤️❤️ More

Wonderful employees! They make you feel like part of their family! Just bought my 3rd car from Paul. Great deals! their family! Just bought my 3rd car from Paul. Great deals! More

Great experience and I Love My FORD F150. Great team of experts to work with. I would not think about going anywhere else. Recommend to anyone! experts to work with. I would not think about going anywhere else. Recommend to anyone! More

I had an appointment to get warranty work for my back up camera to be replaced. Dropped my car off at 8 AM and was told it took a couple of hours. Went back at noon and they had not even started. I have alw camera to be replaced. Dropped my car off at 8 AM and was told it took a couple of hours. Went back at noon and they had not even started. I have always owned a Ford and never had to take one back for any warranty work. This 2020 Ford Explorer Platinum has been back several times for different things. My last trip was the first time I dealt with a professional service advisor. She made things right and had my car brought to me when finished . If you have an appointment I personally think you don’t slide someone that didn’t have an appointment in front of you. This was not the service employees fault. More