Gainesville GMC

Very shady dealership dose not tell the truth, adds unessessry fees are only nice until you leave unessessry fees are only nice until you leave More

Smooth and easy transaction, Chris and team were a pleasure to work with from start to finish! pleasure to work with from start to finish! More

Gainesville GMC Skylar was an awesome sales representative for me. I knew what I wanted and she helped me close the deal in a timely and efficient manner. representative for me. I knew what I wanted and she helped me close the deal in a timely and efficient manner. More

Would recommend, the atmosphere and employees are very welcoming! They are quick and answered all the questions/concerns we had when it came to buying a new vehicle. welcoming! They are quick and answered all the questions/concerns we had when it came to buying a new vehicle. More

My overall experience was good. I was displeased that I only received one key for the vehicle, this information didn’t come out until after documents were already signed and it was I was displeased that I only received one key for the vehicle, this information didn’t come out until after documents were already signed and it was only upon me asking and that there was no effort of “let’s make this right” or “we’ll sell you one at a discounted rate” especially since there was zero negotiation on any aspect of the pricing and fees. i expressed my frustration and was met with basically a shrug and the full cost of a new key if i wanted one. The staff was friendly and the dealership was clean. More

Great team to work with! ! From the sales lady to the GM and the finance guy. ! From the sales lady to the GM and the finance guy. More

Please learn from my mistake. Do NOT buy/trade, or sell with this dealership. They operate a very unethical business. I purchased a vehicle from them on March 8th, 2024 and tra Do NOT buy/trade, or sell with this dealership. They operate a very unethical business. I purchased a vehicle from them on March 8th, 2024 and traded them my vehicle, which was in excellent shape. I reside 2 1/2 hours away but it appeared to be a good deal so I made the drive. I drove the vehicle I purchased home and immediately every power window, door lock, power mirror, memory seat, everything electronic quit working. I immediately called them the following morning (they were closed the previous evening when I got home) and I requested to bring the defective vehicle back and retrieve my trade, which obviously was still there. They refused and said "That is not an option." Ultimately I had to take it to the local dealership as the vehicle I purchased was still under manufacturers warranty as it was only 2 years old. After leaving and bringing it back to the local dealership several times over a 9 day period as everything continued to fail, they finally got it repaired. The other issue with Gainesville GMC is they don't pay their bills. It is currently March 26th and my bank that I had my orignal vehicle loan that I traded to Gainesville GMC has not been paid off by them yet and I have a car payment due the first of April that I will have to make so I don't negatively affect my credit. My bank explained that they understood that I traded the vehicle but since the loan is still active I must make that payment to avoid a late pay. I also have a new loan with my same bank for the vehicle I just purchased that I'll need to pay as well. When I traded the vehicle to Gainesville GMC they had me get the "10 day pay off" number from my bank and I was told they would send that amount to them. That never happened. I called Gainesville GMC on about the 20th of March to ask what happened to them paying off my trade. A receptionist said finance would call me back and that "It routinely takes 30 days for them to pay the loan." How is that possible when the payoff amount is only good for 10 days. I then called Gainesville GMC at about 9:15 AM on March 25th and left a long detailed message and asked for a call back to resolve this issue. It's more than 24 hours later and no call back. I am going to leave this same review on every website that they advertise on, Cars.com, Carguru, Carmax, etc. to try and warn as many people as I can. In addition, I'm contacting the Better Business Bureau as well to make sure that they are aware of the complaint. Do NOT deal with this dealership, you will absolutely regret it, they are not honest people. More

Very disappointed in the after the sale. Won't return calls pertaining to finance and warranty cancelation. There isn't any email correspondence to corporate. They seem to be only interested Won't return calls pertaining to finance and warranty cancelation. There isn't any email correspondence to corporate. They seem to be only interested in selling you a vehicle. I don't live in the area, but I wonder if the service is as negligent. My Bank wired cash to them for purchase of my vehicle and they refused to wire it back when I went with their financing. Now my Bank has offered to beat their financing and their extended warranty, and I can't get anyone to call me back to cancel it. Very shady business dealings. I got a great deal but the cost of doing business with them isn't worth my trouble again. More

Rachel was great, she helped us with our warranty which was a relief We were able to leave with piece of mind. Oh yeah she also made me a key that I thought I would have to wait on. was a relief We were able to leave with piece of mind. Oh yeah she also made me a key that I thought I would have to wait on. More

Good customer service, speedy transactions. Up to date with technology today. Good selection of vehicles. Up to date with technology today. Good selection of vehicles. More