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Galaxy Toyota - Service Center

5.0

17 Lifetime Service Reviews

750 Route 36 East, Eatontown, New Jersey 07724

17 Reviews of Galaxy Toyota Scion - Service Center

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September 10, 2018

"FREDDY TAPIA"

- Chevrolet

Thank you for your help to buy my car it was a pleasure to buisness with the people at Galaxy Toyota.Especially Mr.Freddy Tapia

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Recommend Dealer
Yes
Employees Worked With
Freddy Tapia
Sep 12, 2018 -

Galaxy Toyota responded

Thank you for sharing your excellent experience with us! We are delighted to hear that Freddy was helpful and we look forward to seeing you again in the future.

September 30, 2017

"Quality service with a smile "

- BethC16

I stopped in with a tire issue and the service department was closed. Adam was able to assist me even though he works in the sales department. Really went above and beyond.

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Recommend Dealer
Yes
Employees Worked With
Adam Iorlano
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 02, 2017 -

Galaxy Toyota responded

Thank you so much for your feedback and rating! We truly appreciate it and look forward to many more.

May 20, 2017

"Broken AC"

- Crabby Susan

Unfortunately a small rock somehow made its way into the engine compartment of my Rav. It damaged part of the ac system. Tim was wonderful in explaining the process and how to file a claim with my insurance. In the end it didn't cost me a penny to have fixed.

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Recommend Dealer
Yes
Employees Worked With
Adam Iorlano
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tim
May 20, 2017 -

Galaxy Toyota responded

We can't thank you enough for leaving us this amazing review! We are thrilled to hear that you had such an outstanding experience in our service department and that Tim and Adam could be of assistance to you. We appreciate your business.

October 31, 2015

"Great experience"

- RandyC

Love this dealership. Stacy the sales rep and Nick Salerno the manager were very police and courteous. I couldn't stress how pleasant the experience.

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Recommend Dealer
Yes
Employees Worked With
Nick Salerno
Dec 11, 2015 -

Galaxy Toyota responded

I want to thank you for writing this review. I'm happy you had a great experience making the purchase of your car. The entire sales staff here makes the customers needs as their first priority. They are constantly updated in the Toyota product we sell so they can better serve you. Thank you again.

February 09, 2015

"Honsty"

- briann225

After going thru xxxx at another dealer went to Galaxy expect the same, however got the complete opposite, they were completely honest from the start bob in service was awesome never misled me , what a great experience Thank you, galaxy Toyota

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Yes
Employees Worked With
Bob
November 17, 2014

"Refusal of Work on my Avalon"

- Boobie69

I have a 2013 Avalon which I did not purchase from Galaxy, but they have done repairs on it prior to bringing it back. Being that the vehicle is in the process of the Lemon Law for Structural issues, I bought it back being I live 10 miles away. The issues are the inside headliner keeps coming down, and the speakers are blowing out. Galaxy repaired the Headliner 2 weeks ago, and when I put the Sunroof back the air comes in and pulls it down, so I bought it back as directed to be told they were waiting for the Toyota Engineer to come. I am still waiting, so I drove back there and spoke with Tim the Service Adviser, which in return directed me to the Service Manager, who told me they could not and will not touch my vehicle do to the fact it is in the Lemon Law Status. They are a Certified Toyota Dealership and I am leasing a Toyota product, now that is a xxxx Shame. I will "NEVER OWN OR RECOMMEND TOYOTA" to anyone period, not even Galaxy Toyota for turning me away, and sending back to World Toyota where it was purchased in Lakewood. Sincerely, A not happy Toyota owner.

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Recommend Dealer
No
Employees Worked With
Service Manager/Vinny & Service Writer Tim
February 24, 2014

"I recently scheduled an appointment with Jason for a 10k..."

- Scion xB 2012

I recently scheduled an appointment with Jason for a 10k service. I was expecting a typical hard sell of additional services above the standard oil change. I got quite the opposite experience. Jason was very courteous and explained the services he was performing and pointed out a nail I had in one of my tires. The service was completed in a timely manner. I enjoy the complimentary coffee and popcorn. Keep up the good work.

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Recommend Dealer
Yes
Employees Worked With
Jason Pagen
February 19, 2014

"After some back and forth. Dave Teller from the sales..."

- jbussem

After some back and forth. Dave Teller from the sales department was able to mediate the situation. After another service appointment the problem "cannot be duplicated". They did a good job to make it right. I always have and will recommend the sales department. I am satisfied with the conclusion. I just want to say, if your job title is SERVICE manager, you should be focused on your CUSTOMER SERVICE/

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Recommend Dealer
Yes
Employees Worked With
Vinny Tavernite
September 21, 2013

"I was in Jersey Shore for a business trip and my Prius..."

- uwjeff

I was in Jersey Shore for a business trip and my Prius broke down due to a faulty battery/inverter malfunction. I towed the vehicle to Galaxy Toyota and worked with Dean Nichols. From the beginning to the end, I was completely satisfied with Dean's professionalism, attentiveness, and expertise. He gave me a loaner vehicle (another Prius) when the car was in service. Everything was covered under warranty. When I picked up the car, I probed the issue and Dean explained it to me thoroughly with respect and patience (English is my second language). The service that he provided was far superior than that of the dealerships in DC/Alexandria where I live and in Southern California where I purchased the vehicle. He is an asset to Galaxy Toyota and management should take note of his performance and outstanding customer service.

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Recommend Dealer
Yes
Employees Worked With
Dean Nichols
October 02, 2012

"I took my Toyota into service for a check engine light,..."

- ezee

I took my Toyota into service for a check engine light, the service advisor advised that we can get it right in and also advise that it would take some time to diagnose, so he asked if I would be able to leave the car and offered me a shuttle ride home. I thought that was a great idea and lift the car. after an hour and a half the service advisor called me with the report on my car I gave them the okay to repair the car.after about 3 hours I received another call advising to my call is complete they sent a shuttle out to pick me up and everything went great. I would highly recommend galaxy Toyota. great job guys .

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Recommend Dealer
Yes
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