Galleria Chevrolet

Very helpful,attentive and respectful. Appreciated doing business there. We will be back to purchase another vehicle soon Thank you Appreciated doing business there. We will be back to purchase another vehicle soon Thank you More

Went in to see a Silverado advertised price was $24,800 I get there and he tells me the car was just taken in on trade and hadn't been even inspected or washed yet, (there was a bag of half eate $24,800 I get there and he tells me the car was just taken in on trade and hadn't been even inspected or washed yet, (there was a bag of half eaten chips on the rear bumper as he was showing me the truck) Truck was dirty, had dents on the passenger side, badly cracked windshield, motor mounts were bad as he rev the engine the whole engine shifted severely On the test drive but transmission was shifting pretty hard and I brought this to his attention and he said he would have the service department look at it before I took delivery Mention a couple times during the test drive there was a man yesterday that was about to buy the truck I was driving but was $30 away from his monthly ideal payment Halfway through going through numbers he pointed at a man in the waiting room and said oh that's him to buy the truck again. And they add a high dock fee, tried adding what they said was optional packages with LoJack for $700 and paint protection for $600 When I said I did not want those, he said if I declined he would give me way less on my trade in value of the vehicle I was planning on trading. Out the door price ended up being about $31,500 lol....... After almost walking out they dropped the price to 26.5k out the door. But he said on all those problems I mentioned earlier with the windshield motor mounts and dents would all be fixed before I took delivery of the vehicle, as well as the transmission would be ran through diagnostics and it would be replaced if the mechanics deemed it necessary. He would not put it in writing but wanted me to sign a buyer's commitment sheet up front and said when it was ready after the repairs if I didn't want it I could turn down delivery of the vehicle then. Literally said this piece of paper and signature mean nothing unless you have possession of the vehicle. Worst dealership I've ever been to..... Gerald Williams was the salesperson I was assigned, tries to act real calm until you try to get something in writing and then gets aggressive saying there's no reason for me to be difficult and overthinking this. More

Gerald the salesman did a wonderful job helping me and the wife get into are new suv. Everyone at this dealership was great,from the salesman, parts guys ,financial guy to the general manager. I would hi the wife get into are new suv. Everyone at this dealership was great,from the salesman, parts guys ,financial guy to the general manager. I would highly recommend these people. I would say a 10 out 10. Thanks again Gerald for going above and beyond for us. More

Steve and David were great. Even with the current sellers market, they worked every angle possible to meet my family’s needs and wants. Easy, honest, fast and efficient. Than Even with the current sellers market, they worked every angle possible to meet my family’s needs and wants. Easy, honest, fast and efficient. Thanks again, Heath More

Our salesperson, Steve Lewis, was very knowledgeable and helpful in explaining the features of the Bolt EUV. I would definitely recommend him as the person to see about purchasing a new automobile. helpful in explaining the features of the Bolt EUV. I would definitely recommend him as the person to see about purchasing a new automobile. More

I received excellent care for my care while at the dealer. Aaron was wonderful and very helpful in making sure the service for my car was taken care of and in a timely manner. dealer. Aaron was wonderful and very helpful in making sure the service for my car was taken care of and in a timely manner. More

I recommended 100% Galleria Chevrolet. You will receive a high quality service provided by professional and nice staff. Thank you again. You will receive a high quality service provided by professional and nice staff. Thank you again. More

Poor experience getting my car appraised here for sale. Was contacted by the dealership after submitting my car info to KBB online. Brought it in for an appraisal. Walked around the car together with one o Was contacted by the dealership after submitting my car info to KBB online. Brought it in for an appraisal. Walked around the car together with one of the sales reps. We went back inside, and they asked for my keys to discuss the offer with the manager. Next thing I know, I see through my car's app that it's being driven at 60 mph in the parking lot behind the dealership. Nobody asked me if they could test drive it - I assumed they just wanted to do a walkaround or check the interior without me present. I certainly wouldn't have allowed anyone to drive 60 mph in a parking lot unsupervised. The best part is they park the car in a random area of the parking lot around the side of the building and can't figure out how to restart it, so I have to walk out and collect the car on my own. The sales manager gets out and tells me "your car doesn't like me." By this point, the car and I have something in common. I leave and follow up with an email to the general manager that never gets returned. I even send a second email to the sales rep to confirm that they gave me the right email for the general manager - that doesn't get returned either. Take your business somewhere else. The sales manager who decided to drive my car at 60 mph in a parking lot did leave me a voicemail, but not an apology. Just know you won't find any recourse if that level doesn't work out for you. More

I’ve been to many dealerships I would say this is probably the best service all around. Ben was great kept me updated during my time there very nice experience thanks again Ben. probably the best service all around. Ben was great kept me updated during my time there very nice experience thanks again Ben. More

I went to this dealership specifically because they had my dream car available, which is unheard of these days. I have purchased several other cars at a dealership closer to where I live, and I have never my dream car available, which is unheard of these days. I have purchased several other cars at a dealership closer to where I live, and I have never had any issues. IF YOU ARE A WOMAN, DO NOT PURCHASE YOUR CAR FROM THIS DEALERSHIP. My experience with this dealership was perfectly fine until I declined any "add ons" that they tried to sell me. I very clearly declined the OPTIONAL addition of Skyforce and Nanocure that totaled approximately $1,000. The second that I declined these options, it was clear that I upset the salesman. He immediately got up and went to speak to the sales manager. The salesman then asked if I would agree to the options if my monthly payment would be the same as it would be without the options. At this time, my husband was sitting with me and our two young children. This conversation continued until we finally agreed. We only agreed because we needed to move the process along because we had already been there for over an hour with our children who were getting tired. Once the finance department took over, my husband left with the children to transfer everything from the car we were trading in to the new car. The finance manager seemed very nice at the beginning of the process; however, when I declined any additional warranties (as I always do), I yet again was faced with an upset male employee. He then began to re-explain why I needed the warranties that he was selling, as if I did not understand it the first time that he explained it. When I again said NO, he asked me why I did not want it. I should not have to explain why I do not want the additional warranty. I told him that I did not want it. He did not stop there. He kept pushing the matter until another employee then came into the office to back him up. They still tried to sell me the premium warranties. They pushed and pushed causing the purchase process to take an extremely long time. This did not stop until my husband came back into the dealership and threatened to walk away from the purchase if they did not finalize the sale in the next 15 minutes. This dealership's sales tactics were the worst I have ever seen. When I did not agree, they belittled me and treated me like I was stupid. I am not sure why I had to say NO more than once, much less over and over again. I am no where new to purchasing cars from dealerships, so I absolutely know that this is not normal or acceptable. The whole process took over three hours, and it was a traumatizing experience for myself and my family. More