I bought my 2013 Outback from Galpin, and paid full sticker price, thinking I would get better service. Things have gone well, until now. We live over an hour from Galpin, and are leaving tomorrow for a
4 -6 week road trip. I usually change the motor oil myself, but last time I had Galpin do it. It is time to change the oil again, before our trip, but their idiot technician put the drain plug on with so much torque that I cannot remove it, even with an 18" pipe wrench!