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Galpin Subaru - Service Center

2.6

2 Lifetime Service Reviews

23645 Creekside Road, Santa Clarita, California 91355

2 Reviews of Galpin Subaru - Service Center

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February 27, 2018

"Impossible situation"

- James E. Haynes Jr.

I bought my 2013 Outback from Galpin, and paid full sticker price, thinking I would get better service. Things have gone well, until now. We live over an hour from Galpin, and are leaving tomorrow for a 4 -6 week road trip. I usually change the motor oil myself, but last time I had Galpin do it. It is time to change the oil again, before our trip, but their idiot technician put the drain plug on with so much torque that I cannot remove it, even with an 18" pipe wrench!

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Recommend Dealer
No
Employees Worked With
Service rep
February 08, 2016

"Great customer oriented service. :)"

- JEU

Last year i bought my Forester from Galpin of Santa Clarita. I was so lucky and happy that one of your great member of you team help me, Tim Tompas. I want to thank all the great people from the dealer for being so helpful, professional and nice, every time I go back to have service on my Forester. I also want to thank MIKE DUFF for his great customer service. He give the kind of service that make you return to have your business done there, even though I live 26 miles away. :) Thanks

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Mike Duff
Feb 09, 2016 -

Galpin Subaru responded

Thanks for making the drive out to Galpin Subaru! We're glad to hear you had such a wonderful experience-- we always want our customers to feel the way you felt when leaving our location. Thanks for the positive review of our service department and recommendation of Tim! Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com

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