I am truly cannot say enough positive things about my purchase experience with Galpin Volkswagen. Upon entry, I was immediately greeted by Herman Serrano from sales. I came prepared and knowing exactly what I was looking for.
Herman worked with me trying to find a best deal for what I wanted and he did it 100%. He managed to give me exactly the price I was asking and even got a car from another dealership delivered just for me, since I wanted a particular color, which Galpin did not have at the moment. After all the details were worked out, Herman transferred me to Vicky Moreno, Financial Manager, to complete all the financial documents.
She was very well organized, fast and very friendly, even though it was the end of the long day. Vicky made all this paper-signing process fun and easy.
Next day my car was already waiting for me and Herman helped me to pair my phone with the car Bluetooth, he made sure that I was completely familiar with the car before I left and all of my questions were thoroughly answered.
Next day I received a follow up call from Herman to make sure I am satisfied with my new car and comfortable with all of it's features. He again assured me that he is available anytime to help me with anything related to my new car or answer any questions including regular service or maintenance.
I will certainly return to Galpin Volkswagen in the future when looking to purchase our next car. A very big thanks to the entire staff at Galpin Volkswagen and congratulations on a job well done.