Garavel Chrysler Jeep Dodge Ram

Annie was amazing! She went above and beyond to get me the best deal! I highly recommend her if you are thinking about going to Garavel. She is knowledgeable about the vehicles on the lot as well as the d the best deal! I highly recommend her if you are thinking about going to Garavel. She is knowledgeable about the vehicles on the lot as well as the deals available so you will get the best price. I am in love with my 2014 Jeep Patriot!! More

Our salesperson was knowledgeable and helpful. We test drove both new and used cars. They had the car in stock that we wanted and we were able to pick it up soon after agreeing to buy it. The closing and drove both new and used cars. They had the car in stock that we wanted and we were able to pick it up soon after agreeing to buy it. The closing and delivery process was smooth. All the features of the car were explained and minor modifications made (e.g. tire pressure adjustment) while we were there. More

Christa got me right in without an appointment. She Christa got me right in without an appointment. She explained in full details what needed to done to my Jeep. When she told me that the service wa Christa got me right in without an appointment. She explained in full details what needed to done to my Jeep. When she told me that the service was going to take a few hours more then it was originally suppose to be, Christa got me into a loaner car right away. Christa was great!!! Even though it cost me $325 more then expected, Christa made the experience pleasant. More

Family friendly service, would describe my experience with Garavel Jeep Dealer in Norwalk. Had my old Jeep (2000) serviced, and ended up buying a Certified PreOwned Jeep in the process! Ed was very hel with Garavel Jeep Dealer in Norwalk. Had my old Jeep (2000) serviced, and ended up buying a Certified PreOwned Jeep in the process! Ed was very helpful, friendly and professional in every way. Gus, was also very friendly, professional, and helpful Omar is very efficient, no nonsense, curteous, and sealed the deal and managed the paper work very quickley. I highly recommed Garavel Jeep for service or certified preowned cars. More

Jeff was friendly and worked hard to give me a great deal on my new jeep. He answered all my questions and demonstrated true patience as we worked through the details of both the car and finances. I had a v on my new jeep. He answered all my questions and demonstrated true patience as we worked through the details of both the car and finances. I had a very specific budget and car in mind and he was able to meet all of my criteria. Additionally, he was able to accommodate my being out of state when shopping ( I live in ma). I walked out with a great car and deal that I am 100 percent happy with. More

Christa was a true professional from start to finish She listened to what needed to be done and got me through the express lane in great time. No reason to EVER have any work done away from this dealership listened to what needed to be done and got me through the express lane in great time. No reason to EVER have any work done away from this dealership or Christa. More

From the moment I called Edward Maldonado he was helpful, truthful and super friendly. Edward not only sold my husband and I the car but carried us through from start to finish. Edward is one of the rare sal truthful and super friendly. Edward not only sold my husband and I the car but carried us through from start to finish. Edward is one of the rare salesmen that actually seemed to care about my welfare and wellbeing. He searched for a car that not only fit our budget but saved us few dollars on the backend, this type of customer service in 2013 is rare! Edward also knew his cars. He never, not once made a promise he could not keep! Gus, (what a well-dressed doll face)!!! He was super supportive of his staff, and that is something that will keep us coming back! Gus made sure all of our needs were met. This is the second car I purchased from Garavel Chrysler Dodge and I must say the customer service overall the WAS PHENOMINAL. I am to the moon and beyond happy with both of my purchases. Hoping to work with you again! Keep up the GREAT WORK! More

I was in the market for a new Jeep. After some comparative shopping, went to Garavel, because they had the best price. My sales person Annie was extremely helpful, friendly, and easy to deal with comparative shopping, went to Garavel, because they had the best price. My sales person Annie was extremely helpful, friendly, and easy to deal with. Finance experience was pleasant with Omar. There ended up being a small mistake regarding a deposit that needed to be refunded back on to my credit card. (noticed a mistake with paperwork a couple days after I picked up my Jeep... not a big deal, mistakes happen) My sales person, Annie, was out on vacation when I picked up my vehicle, so I tried dealing the the General Sales Mgr, John. This is where the customer service experience went South. A simple credit card refund that should have taken 10min, became a BIG problem. After my initial conversation over the phone with John, I was told he needed to look up my paperwork and call me back. That call never came. I waited two days, and called again. Again, I was put through to John, got the voicemail the 2nd time around. Left a detailed message, reminding him of my situation, and waited for a call back. Waited two days...still no word from John. Apparently, his idea of customer service is to bend over backwards to make a sale, but ignore people when it doesn't involve him making a buck. Long story short, It took 3 calls and a week, and I STILL got nowhere...and that was dealing with the MANAGER! What saved the transaction, is that my original sales person Annie came back from vacation. I spoke with her on her first day back and she IMMEDIATELY refunded my deposit and handled the situation. If it were up to John, this dealership would get 1 star, but thankfully Garavel has great employees like Annie and Omar that make my experience with Garavel pleasant and why I'd recommend them to others. (just don't deal with the John, the Sales Mgr) More

It was late in the day on Friday June 21, 2013 when I was driving past the Garavel dealership already aware my driver side headlight was out plus I was due for my regular oil change in my 2004 Dodge Dakota P driving past the Garavel dealership already aware my driver side headlight was out plus I was due for my regular oil change in my 2004 Dodge Dakota Pick-Up Truck. Expecting to set-up an appointment for next week, Christa Iannaccone not only took care of the headlight, oil change, tire rotation, air filter, and regular maintenance - but, she had it all done that day and it didn't take very long at all! Christa is one of the friendliest and best Service Advisors I've ever worked with. She always greets me with a smile and makes the service process harmless by always updating me on my vehicle status or just asking how my day is going. This is just one of the many reasons why I'll always keep bringing my vehicle to Garavel! More

Honestly? Best dealer experience we have ever had. Friendly efficient service no BS Made the purchase a breeze. Right price, outstanding customer care, Highly recommended. Friendly efficient service no BS Made the purchase a breeze. Right price, outstanding customer care, Highly recommended. More